Digital Treasures Associate, CBG
DBS Bank
Queen's Road Central, Hong Kong, China

Digital Treasures Associate, CBG Hong Kong As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business they were made just right for you.

The role sitswithin the Digital, Innovation and Payment team in the Consumer Banking Group.

Role & Responsibilities :

  • Conduct outbound call to invitepotential customer to join the affluent segment by providing guidance forcustomer to complete the digital onboarding
  • Encourage customer to fund-in by promotingthe rewards, privileges and value proposition of the affluent segment
  • Promote digital capabilities tocustomer to carry out daily banking needs
  • Re-solicit the inactive customerand handle anti-attrition
  • Responsible for ad hoc duties / other duties that maybe assigned
  • Strictly comply with externalregulatory as well as internal compliance policies / operational procedures inthe course of work
  • Qualifications :

  • Post-Secondary or above
  • Minimum 1 - 2 year’s relevantexperience in customer services in banking products or services
  • Strong customer orientation, withgood interpersonal skills & professional telephone manner
  • Soundknowledge on banking products & familiar with digital banking
  • Strongself-motivation and ability to work under pressure
  • Solid communication skills in English andCantonese. High proficiency in Mandarin is an advantage
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