Deputy/Assistant Business Strategy Manager (Omni Channel Management, Chatbot Team)
Bank Of China (Hong Kong) Limited
Hong Kong, Hong Kong
source : eFinancialCareers

Responsibilities :

  • Manage and maintain Intelligent Knowledgebase and Voice Navigation System
  • Work closely with segment and product managers, provide the most optimal solutions and recommendations
  • Continuous monitor and review the knowledgebase, ensure accuracy and get the knowledgebase updated timely
  • Update and enhance the content, design and structure of knowledgebase based on customer enquiry trend and feedback
  • Draft system requirements test cases, undertake UAT and produce authentication. Communication and coordination among all stakeholders to ensure successful project implementation and delivery
  • Requirements :

  • Degree holder or above with major in Business Administration, e-Commerce, Information Technology or related disciplines
  • At least 1 year of experience in banking industry and e-banking development areas with exposure to Personal & Corporate Banking of Internet and Mobile Banking channels is highly desirable
  • Be a good team player and self-motivated with strong analytical mindset
  • Good command of both Chinese and English, spoken Mandarin is preferable
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Candidates with less experience will be considered as Assistant Business Strategy Manager
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