The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience marketing, and CRM to local and overseas customers of the Hong Kong Jockey Club.
The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a repsonsible manner.
manage and deliver end-to-end digital projects, including project scoping, costing, planning, implementation, change management, quality assurance
manage innovative UX design process for the Club's digital channels and services in terms of advanced UI, service design and prototype development
collaborate closely with business users and management to gather requirements and translate into detail user requirements, desirable user experience and feasible solution for digital channels
manage and liaise with IT and external vendor on specifications, development, testing and related deliverables
assist in designing the best digital customer wagering experience across the Club's range of digital channels, including website, mobile app, ecommerce and social media platforms
assess and analyse usage behaviour and customer experience and translate findings into UX design improvements and actionable design
sketch wireframe and otherwise prototype for the user experience and flow, turn ideas into mockups for development team
stay abreast of current trends and best practices in marketing analysis and technological advancement; consistently brings in new ideas to increase customer engagement.
You should have
a degree in Information Technology, Software Engineering or other relevant disciplines
at least 1 year hands-on experience in IOS / AOS mobile development
at least 5 years solid experience in digital project management
strong interpersonal skills with internal and external stakeholders
knowledge in prototyping tools and software such as Axure, Adobe Experience Design CC, InVision is a plus
expertise in web / mobile UX design and user interface design is a plus
strong business acumen, with good presentation and analytical skills
excellent communication (English and Chinese) and inter-personal skills
Candidates with less experience will be considered as Customer Digital Experience Development Officer
Terms of Employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.
Contract renewal will be subject to mutual agreement between the Club and the individual.