Branch Service Manager
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. Job Purpose

  • To foster and support branch counter referrals, cross-selling and up-selling customer transacting at branches to Priority Banking within the branch environment
  • To assist the Senior Branch Operations & Service Manager to :
  • Achieve / exceed the business targets set.
  • Ensure that efficient and high quality service are delivered to customers.
  • Guide, train and motivate subordinates.
  • Ensure that office rules and operational procedures are strictly adhered to.
  • Control and direct resources towards the achievement of managers and objectives set. The Role Responsibilities - To help ensure a high standard of service is maintained for customers at all times.
  • To act as team leader in the branch planning and daily allocation of duties among staff. - To maintain cordial relationship with existing and new customers.
  • To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
  • To guide, train staff to discharge their responsibilities more efficiently, facilitate the implementation of job rotation exercise in the branch.
  • To help convey targets and objectives set by management to all staff and direct resources towards achievement of these targets and objectives.
  • To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.
  • To ensure that all security measures are in operation in the branch. - To control expenses incurred by the department with special attention to staff overtime & operating expenses.
  • To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.
  • To deputise the Senior Branch Operations & Service Manager during her absence to ensure the overall control of the branch..
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