Senior Consultant
Oracle
Causeway Bay, Hong Kong
4天前

Preferred Qualifications

KEY OBJECTIVE:

Contribute to the profitability of Advanced Customer Support (ACS) by providing consultancy, technical support, and business solution implementation to Oracle customers to assure the highest level of customer satisfaction.

RESPONSIBILITIES:

  • Deliver support, consultancy and technical implementation services to application products customers (e.g. EBS) including upgrade, support, operational maintenance, etc
  • Develop and deliver proactive services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning
  • Research and address technical problems and enquiries from customers
  • Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management
  • Assist customers to maximize the stability availability and performance of their critical business systems
  • Assist Technical Account Managers and pre-sales in designing, formulating technical solutions, and participating presales activities when needed
  • Ensure readiness for new products/features released to the market
  • Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customers, at all levels, to ensure customer satisfaction with Oracle's products and support organization
  • RELEVANT EXPERIENCE and TRAINING:

  • Good Understanding of Oracle E-Business Suite Architecture, physical data structures and their usage
  • Knowledge in EBS modules (financials, supply chain, manufacturing, etc.)
  • Experience in EBS R12 and 11i technical configurations, patching, and upgrade, and possesses Apps DBA skills
  • Working experience in Oracle Forms, Oracle Reports, XML Publisher reports, Oracle Workflow, Discoverer, WebADI, Weblogic server and Oracle RDBMS
  • Customization skills on PL/SQL forms, reports, interfaces, conversions, migrations, extensions, OAF, with good team development practice and good coding standard
  • Knowledge in EBS and database performance tuning
  • Knowledge in ODI, OBIEE, experience in analytics and data warehousing preferred
  • Self-motivated, able to work independently and under pressure
  • Good Communication skill and fluent in English and Cantonese, Mandarin is preferred
  • 申請
    添加至收藏
    從收藏夾中刪除
    申請
    郵箱地址
    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。
    持續
    申請表