KERING Operations and Infrastructure Manager, HK, Macau & Taiwan
Kering Asia Pacific Limited
Hong Kong

About us

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.

By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.

We capture these beliefs in our signature : Empowering Imagination . In 2019, Kering had nearly 38,000 employees and restated revenue of €15.9 billion.

Your opportunity

The Operations and Infrastructure Manager reports to Operations and Infrastructure Director, APAC. He / she will be responsible for overall O&I projects and end-to-end service deliveries in Hong Kong, Macau and Taiwan.

He / She is leading the O&I team based in Hong Kong and Taipei to deliver projects and manage operations in network, cloud, security, workplace and collaboration solutions to business users.

He / she will act as regional O&I project manager to ensure the delivery of quality infrastructure projects across the region, following Kering technologies guideline, process and standards.

This person must be very collaborative, working closely with business units, brands and the Kering Technologies teams globally.

He / she will be acting as the O&I key point of contact with other functional areas within Kering Technologies, performing as One Team to support business initiatives and actives within the region.

How you will contribute

Manage to deliver solutions in network, security, cloud, workplace and collaboration

Coordinate with Global / Regional teams, external vendors and key stakeholders to roll out Global / Regional / Local IT infrastructure projects

Lead to provide level 2 support on systems, network and security areas

Manage lifecycle of IT server and network related assets (for hardware and software, from acquisition to disposal)

Manage O&I Hong Kong and Taipei team, in providing comprehensive, coordinated and integrated service to business users

Responsible to plan, propose, track and maintain O&I budget, ensure procurements are undertaken in accordance with the corporate procedure and policies

Responsible for managing the initiation, planning, delivery and tracking of IT projects across Asia Pacific

Analyzing, developing and presenting business cases

Work closely with each IT domains to ensure that projects are being delivered in a structured and consistent approach with a focus on a quality IT solution which accurately meets the business needs in a timely fashion

Regular communications with business stakeholders to present project deliverable, operations KPI, understand business needs and implement improvement plan.

Regular visit to stores and offices in the region to ensure infrastructure are working properly, gathering user feedback and provide quick fixes and long-term improvement if needed.

Work on cloud architecture design and cloud architecture solutions to meet the strategic needs of the Brands in locally

Perform hands-on configuration, adaption process and develop well-informed Cloud strategy, infrastructure management and maintenance process with IT Project Management Team

Respond to IT infrastructure technical and security local regulatory compliance in a professional and timely manner

Who you are

12+ years relevant working experience with enterprise systems, network and security, with 5 years in management position

University degree in Engineering, Computer Science, IT related field

Professional Certificates in MCSE and CCNP are required, candidate with CISSP, ITIL, PMP / PRINCE2 certificates is preferred

Good knowledge of network technologies MPLS, VPN, WiFi and VoIP with tracked record to manage large scale of WAN services

Good understanding of datacenter domains on servers, storage, operation systems, virtualization, backup and security

Hands on experience of cloud platform, like AWS and Azure, with good understanding of IaaS and SaaS

Good knowledge of workplace and office automation management, hands-on experience on supporting directory services and collaborative tools.

Effective team management and supervisory skills, able to take leadership and driving for team deliverables

Able to manage complex projects with effective budget, resource, time and vendor management

Strong interpersonal communication skills with good sense of customer service, able to deliver effective presentation and communicate to stakeholders.

Strong judgement and decision-making skills, including analytical, critical thinking and complex problem solving.

Strong Leadership and management skills

Strong written and verbal English skills

Must be well organized and able to work under pressure

Flexible approach to working hours, some travel is required


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