Operations Executive (Fleet Management)
Hong Kong

What makes us special? It’s the way we combine food and convenience.

foodpanda (small f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for an Operations Executive (Fleet Management) to join our growing team to bring innovation into delivery.

About the job

The candidate will manage fleet queries and complaints in a professional manner. He / she will work closely with the Operations team and optimize the operations process and performance.

Role Description

  • Acknowledging and resolving fleet requests and complaints
  • Keeping records of all interactions, comments and complaints for performance improvement
  • Providing feedback on the efficiency of the customer service process and constantly communicate and coordinate with colleagues as necessary
  • Aligning on fleet management strategies with Operations Manager
  • Ensuring fleet satisfaction and provide professional support
  • Review the existing operations flow and design innovative new processes in order to increase efficiency and continue business growth
  • Desired Skills and Experience

  • Degree holder
  • Excellent written and verbal communication skills, both English and Cantonese
  • Excellent customer service skills, with a polite, tactful and firm manner
  • Confidence, professionalism and patient
  • Detail minded, ability to prioritise and work well under pressure
  • Maintaining a positive, empathetic and professional attitude at all times
  • What We Offer

  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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