Meet with the team
The Key Account Insight team plays a vital role that helps our enterprise clients see the outside insights by leveraging multi-channel datasets that are sourced through our tools.
From tracking impact and sentiment analysis in real time to having an insight about the competitors’ online footprint, we help clients to understand the bigger picture and their industry as a whole.
We are proud of ourselves for being a partner to grow with our clients' business.
About this role
You will curate bespoke reports and manage projects of our enterprise clients like Publicis, Sony, Li & Fung, Nissin Foods, Longchamp, Philip Morris, NBA, Louis Vuitton and many more.
You will be responsible for gathering, structuring and analyzing media data from various media outlets across traditional and social media channels, interpreting this data and drawing recommendations on key stories impacting our clients.
Your work will be influencing clients’ business on various levels including their long-term strategies as well as short-term decision making.
Internally, you will be closely working with the sales team to identify clients’ needs and provide best in class service to ensure clients well understand their Outside Insights .
From tracking impact and sentiment analysis in real time to digging out insights of the competitors’ online footprint, we help our clients to grab the bigger picture of their industry as a whole.
What you will be doing?
Service Meltwater enterprise clients in achieving their media monitoring goals
Responsibilities include media monitoring, media data analytics, deep diving into competitor landscape analysis, brand audit reports, consumer insights reports, campaign performance reports, tracking media exposure and volume, etc
Be the subject matter expert about the inner workings of mainstream and social media landscape, and media measurement KPIs
Share and contribute best practices in quantitative and qualitative reporting techniques
Analyze mainstream media and social media content to draw meaningful insights which help with furthering our clients’ strategic goals
Utilize our Meltwater proprietary software, Microsoft Excel and PowerPoint extensively, to cover end-to-end process of pulling out raw data, analysing and extracting insights, and delivering reports in a digestible format to clients
Play an integral role of working cohesively with the team to ensure all deliverables and tasks are completed in good quality and well within deadlines
Work extensively with Client Success team to assist in on-boarding training, customers’ need analysis and enhancing the customer satisfaction
Nurture and strengthen client’s understand of the social media space and their brand’s performance
Keep track of market trends and staying abreast in the digital market arena
Brainstorm and strategize ways to evolve and improve report quality and objectives, catering to clients’ changing requirements or feedback
The perks of working with us!
Competitive salary package - Base salary and bonus
20 paid holidays
Paid sick leave
Commercial health insurance
Free drinks and snack in the office
Fun, ambitious and international working environment
Comprehensive learning and development opportunities eg. conference, skills development training, online training, expert sharing session, business cases sharing session
Company subsidized cultural events eg. team dinner, drinks, offsite events, health and wellness class in office, closing day celebration