About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
The Role Purpose
The role is responsible for tactical and operational leadership for production services, across one or more areas of Genesys RCC IVR Systems.
The person must ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities.
Depending on the area of technical specialisation, in addition to incident resolution and prevention, he or she may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.
The Role Responsibilities
The Role Requirements
Apply now to join the Bank for those with big career ambitions.