Trade and Client Support Specialist
Interactive Brokers
Admiralty, Hong Kong

As a Trade and Client Support specialist, you will act as liaison to Interactive Brokers’ professional clients in the Asia-

Pacific region including broker-dealers, hedge funds, investment managers, and proprietary trading groups. Our aim is to build and maintain long-

term customer relationships through superior, high-touch service as we continue to expand our global product offering.

  • Respond to client inquiries via ticket, telephone, email, and live chat
  • Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation etc.
  • Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions
  • Understand wide scale service issues at a detailed, technical level and make recommendations for process improvement
  • Core competencies :

  • Must have strong product knowledge Equities, Options, Futures, FX
  • Analytical self-starter who takes ownership of projects and sees them through to completion
  • Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred)
  • Candidates with prior experience in the areas of middle / back office operations, compliance, electronic trading, and fund administration will be given priority
  • Requirements :

  • Undergraduate degree in Finance, Economics, or related discipline
  • Minimum 2 years experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
  • HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
  • Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX and / or general programming experience a plus
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