To drive sales targets through exceptional artistry and outstanding customer service. Delivering Charlotte Tilbury’s philosophy of artistry made easy’, the Retail Artist is a true brand ambassador, reflecting the brands values at all times.
Commerciality
Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) examples; Average Pound Sales (A£S) and Average Unit Sales (AUS)
Work collaboratively to achieve and exceed team and counter targets
Create brand awareness through the sharing and demonstration of strong product knowledge
Track personal performance on a daily, weekly and monthly basis
Be proactive in booking appointments and maximizing every consultation
Service
Consistently promote the Tilbury Touch and exceptional customer service
Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary
Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines
Be inspired and be inspiring for all artists; demonstrating confidence and always looking to develop and grow your skills and knowledge from Lead Artists / Management
Develop and inspire team artistry skills, appointments and service sales
Bring active support and initiative for counter events / new product launches; sharing ideas
Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines
People
Demonstrate a positive and cooperative approach towards your work and your colleagues
Contribute to individual and team development plans through constructive feedback
Maintain high standards of timekeeping on counter to ensure team efficiency
Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
Operations
Ensure that exceptional visual and hygiene standards are maintained on the counter at all times
Assist with maintaining the required stock levels, including stock counts, rotation and timely replenishment to ensure availability to the customer
Ensure the Company cash loss prevention and security policies are adhered to at all times
Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner
Store and Retail Partner Relationships (if within a host store)
Establish and develop a cooperative and mutually respectful relationship with the store retail operations team; ensuring all store policies are adhered to at all times
Proactively suggest win-win opportunities to your line manager to drive sales within store 
