about the role
Mission / Role Purpose
Within the context of large or complex client programs and within Orange multi-functional organisational environment, the mission of the CBU Manager is to lead an extended and cross functional team relying both on Orange Business Services staff and Third Parties & vendors in order to lead the lifecycle contract execution.
This function can be performed for Asia-Pacific led global or regional client programs or in support of other regions’ global client programs, for Asia-Pacific specific scope.
Key accountabilities and responsibilities
The Client Business Unit (CBU) management encompasses the following responsibilities :
on Multi Sourcing Integration (MSI) contracts the governance will also cover the orchestration of the other suppliers contracted by the client.
For large / complex client programs, the CBU Manager will work under the direction and guidance of a designated CBU Director, while for medium complexity client programs, he / she will be the lead of the CBU core team.
The composition of the other CBU core team members depends on the complexity, the geographical spread, the volumes and types of activity.
If required, the CBU management can also be provided locally / in different regions to regional client representatives.
These CBU management services can be provided on any large and complex account, no matter which products, solutions and services are included in the contract, from the contract signature until the contract end date and including any changes that both parties may agree upon.
Within the framework of an MSI type of contract the accountability can be extended to the services delivered by other suppliers contracted by the customer.
The ultimate accountabilityof the CBU management is to execute the contract in the most efficient way and to reach the highest possible client satisfaction."
The CBU Manager requires a broad scope of experience, ranging from commercial management, service delivery, finance, solution architecting and order-to-cash.
The CBU Manager will define & roll-out the overall customer partnership as per the Master Service Agreement. He / she has to ensure that all aspects of the partnership are initiated, directed and closed as appropriate, usually through a multi-functional & international organisational environment.
This requires leadership & empowerment to cost-effectively, timely and professionally manage all activities to meet contractual deliverables and partnership objectives.
The CBU team may be made up of many staff from many internal and external supporting entities which support GCP.
The CBU Manager is part of the Extended Customer Team, led by the Account Manager / Manager.
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.