IT Services Supervisor
Hong Kong, China

General Role

Reporting to IT Manager, the role will be responsible to lead IT Services Team to provide the instant support to all business users in office and retail stores.

Main responsibilities

  • Lead IT Services team to provide 1st level instant support to business users in office and retail stores
  • Follow IT policies and procedures on incident and service request management, log and follow up the incident cases and compliant to the SLA
  • Manage IT procurement process and maintain IT Assets, such as hardware, software license and networking equipment, etc
  • Manage Accounts and Access Right for the end users
  • Technical support for laptop users and mobility devices
  • End users support on Application system in office and retail stores
  • Manage vendor to complete repair / support case
  • Coordinate with different departments and maintain close contact with business process owners and key users with IT Team
  • May require on-call support or ad-hoc work during store operating hours (non-office hours), and specific time during stock take or system rollouts
  • Execute company policies to achieve the audit standard and support IT audit activities.
  • Provide end users training on related IT tool
  • Profile

  • Diploma above in Information Technology, Computer Science related disciplines or above
  • End user facing and customer service experience, preferably in luxury retail industry
  • 3 years or above relevant experience in Technical Support
  • Knowledge in computer hardware, servers, network, mobile and handheld devices
  • Knowledge in retail system and mobile applications
  • Proactive, self-motivated, strong problem solving and analytical skills
  • Good communication skills to maintain good relationships with business users
  • Able to work independently and under pressure
  • Result and solution oriented, value teamwork
  • Good written and spoken English and Cantonese. Mandarin would be advantage
  • About the Hermès Group

    A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

    Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

    The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.

    Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world.

    We cordially invite high calibre talent to join our Hermès team in Hong Kong.


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