The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager General Insurance Partnership, Distribution Operations with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with :
University degree in business-related discipline.
Minimum 5 years of experience in insurance industry
Entrepreneurial mindset geared toward the creation, execution and continuous improvement of a new employee engagement and wellness program from the ground up
Willingness to offer expertise to create new projects or solutions.
Ability to leverage key relationships and build networks to work effectively and deliver results.
Strong project management and organizational skills, exceptional communication skills, considers diverse perspectives and uses tact to build support of own ideas.
Team player, passionate, matured and independent in driving and handling counterparts.
Ability to facilitate attainment of mutual agreement by communicating with diplomacy and tact, and gain commitment to decisions made.
Strong communication, presentation and problem solving skills.
Efficient MS application and Chinese input.
Fluent in written and spoken English.
Maintains commitment to goals, measures own work to track progress, while identifying and resolving challenges.
On the job you will :
Drive planning and execution of targeted initiatives (e.g. product-focused campaigns / segment-targeted events) to facilitate portfolio optimization
Work on projects of GI digital customer engagement and data analytic enhancement to optimize customer engagement through GI offerings and improve Agency productivity
Work with QBE and internal stakeholders to implement customer-centric digital solutions and enable GI value creation at key touch points within Manulife end-to-end customer journey
Formulate data solutions and report requirement for GI initiatives - Digital / Strategic campaigns
Work with QBE and internal stakeholders to deliver B2C digital initiatives to improve customer contact frequency
Collaborate with MIL internal stakeholders on holistic Agent communication strategies and social post content development to drive Agents’ digital adoption via multiple touch-points
Assist in building up a stronger GI new partnership arrangement. To work with all parties in facilitating the agreed partnership model and product suite so to complement our core MIL key strategic goals.
Support on-going projects such as sales campaign support along with business partners.
Proactively monitor market development and conduct insurance market intelligence study for update in market.
Manage and communicate to key stakeholders including distribution and management on all key issues related to business lines in an effective manner.
Support ad-hoc projects and other duties as required.
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.