Meet with the team
We believe that our success is directly tied to the value our clients derive from our services. To ensure clients realize business value at every stage in their journey with us, our Client Success team is committed to delighting our clients with every interaction - from understanding clients needs to deliver the right set of offerings that result in highly successful clients.
About this role
You will act as the trusted partner for your clients to consult them on how to meet their objectives and guide them through their business decisions with Meltwater.
You will onboard, maintain and expand the client base. You’ll drive a direct impact on our business by helping your clients transform how they work with Meltwater, thus increasing Meltwater’s renewal and growth rates.
You’ll play a vital role in the customer journey as the customer’s main advocate and advisor, influencing users across levels and decision makers.
The ideal candidate with experiences in Sales & Client management will thrive in a fast-paced, start-up environment while managing the full client life-cycle.
Demonstrated success in exceeding objectives and communication will be key in this challenging role.
What will you be doing?
Overall accountability for your customers’ success, which includes : increasing engagement and product adoption, product demonstrations, customer retention, and overall satisfaction.
Develop and maintain trusted strategic advisor relationship with clients from a multitude of industries and educating them on the value of Meltwater’s platform and services
Obtain a good understanding of typical challenges faced by clients to appropriately map Meltwater solutions and associated business benefits to address their needs
Create and implement client success plans to drive client adoption of Meltwater solutions and consult clients on how to use our solutions in a way that is tailored to their specific objectives and business strategies
Manage the entire client life cycle from on-boarding, regular business reviews, renewing contract, to upselling and cross selling
Proactively engage with key decision makers to understand their vision for the company and business needs, and uncover roadblocks to consistently build value for the client
Through understanding the changing needs of clients, identify and drive potential growth and cross sale opportunities within your portfolio
Utilize client usage data and health indicators to identify accounts that are likely to churn and work proactively to eliminate that risk
Forecast and report sales activity and metrics
The perks of working with us!