Specialist, Securities Trading
Standard Chartered
Hong Kong, Hong Kong,
1天前

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate Strategy

  • To achieve business objectives and KPI on connecting clients through inbound and outbound calls. Strengthen existing client’s relationship through problem resolution, retention and customer profiling.
  • Business

  • Ensure professional, efficient and quality service to clients
  • Execute client’s orders and instructions and ensure efficient problem and complaint resolution
  • Strictly comply with Group Code of Conduct, all applicable money laundering prevention procedures and regulatory requirements.
  • Offer service support to marketing campaigns by Wealth Management thru inbound and outbound and collect client’s feedback for continuous improvement.
  • Meet the required service level and productivity standard
  • Processes

  • Comply with standard departmental operation instructions
  • People and Talent

  • Acquire product knowledge and service skill by inhouse training, on the job training and coaching by managers
  • Ensure all critical functions are suitably skilled and qualified for the roles
  • Risk Management

  • Comply with the control requirements in the procedure manuals relevant to respective job responsibilities
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
  • Comply with all relevant policies and procedures covering regulatory, local and group requirements
  • Governance

  • Awareness and understanding of the regulatory framework, in which the group operates, and the regulatory requirements and expectations relevant to the role
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Hong Kong / Retail Banking / Customer Service / Securities Trading to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • HKMA, SFC, HKFI
  • Key Stakeholders

  • Product Team
  • Custody & Operation Team
  • Client Contact Centre
  • Client Experience (CEPG)
  • Branches
  • Other Responsibilities

  • Embed Here for good and Group’s brand and values in Voice and Victual, Hong Kong
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
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