Business Readiness Manager - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels. We are currently seeking a high caliber professional to join our team as Business Readiness Manager .

Principal responsibilities

  • Responsible for establishing, executing and running a business change programme to ensure that Asia Pacific markets are completely ready to consume and sustainably commercialise the customer journey deliveries
  • Establishing a common approach to establishing the required skills and structure in markets to fully commercialise investments
  • Work with disparate stakeholders to understand both the status quo and in flight adjacent work in this area
  • Work with internal and external Global, regional and market stakeholders to establish the common and best in class execution programme for Business readiness
  • Help promote and educate key individuals and teams on a standard Customer Journey mapping and delivery approach
  • Work with key individuals and coaches embedded in the markets before and after key deliveries to ensure that approach is embedded and commercialised locally
  • Establish clear commercial Return of Investment measurements for orderbook investments to enable clearer prioritisation
  • Leveraging customer propositions and consumer insights from Customer Value Management, product, competitor review to ensure competitive deliveries are fully supported to increase customer engagement across Digital channels to generate additional revenue and lower the cost to serve for the specific proposition
  • Apply consistent data, metrics and test results from customer reactions to iterate and improve upon playbook approach and ultimately tailor content, digital marketing and customer interactions to improve ROI and customer returns for the proposition
  • Ensure that the approach is embedded in local ways of working to drive incremental performance
  • Ensuring that investment in new customer journeys and digital deliveries is fully optimized for customer impact and commercial success
  • Help to evolve and modernize ways of working and individual skills in local markets to ensure success against competition in digital age
  • Reduction in time taken for change and adoption of new journeys by customers and staff
  • Requirements

  • Bachelor's degree or equivalent preferable
  • Excellent people skills to empathise and understand status quo and eloquently translate playbook into effective implementation in local markets with stakeholders
  • Cultural and operating model change experience
  • Excellent understanding of local markets and status quo
  • Deep understanding of agile delivery principles Possess a blend of business and technical savvy, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Customer focused, results based approach, able to deliver to deadlines
  • Demonstrates flexibly when addressing
  • Shifting or competing priorities

  • Proven ability to influence large teams without direct leadership authority
  • Strong Analytical and Presentation skills
  • Energetic, positive attitude and team player
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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