This position is responsible for servicing primarily APAC clients, both in domestic and international markets and acting as back up for Australian domestic clients.
In this equity Middle Office ( Trade Services ) role you will liaise with the APAC institutional client base in the post-execution (Operations) area and the Front Office (Sales Trading) team to ensure that client delivery is of a high quality.
As such, you must possess excellent client service & communication skills, and a confident manner to effectively manage internal / external client expectations and deliver quality services.
The Trade Support Team in Asia currently has representatives in Sydney, Tokyo and Hong Kong.
Perform Client onboarding process, and static data maintenance
Ensure timely and accurate processing of client trades and onward submission to the custodian providing operational support to all members
Collect and allocate trades, internal processing of trades (issuance of confirmations and uploading trades to the clearing bank)
Identify and resolve workflow issues and liaise with internal / external departments and clients to communicate resolution of outstanding issues, ensuring escalation to immediate manager
Daily / Monthly Trade, Tax and Regulatory reporting to Exchanges and Regulators
Create and update various statistics for members (trade allocations, pre-match rates / fail rates etc.)
Initiate new procedures and solutions to improve productivity, system enhancements and increase STP
Take responsibility for your assigned department projects, (UAT, system enhancements etc.)
Perform pre-matching with both market and client counterparties
Ensure all daily / weekly / monthly reconciliations are completed in a timely manner in order to produce reports to management
Managing monthly commission claim and reconciliation in different markets
Managing CSA requests with other internal departments and clients
Visiting Client BO for Annual / Quarterly Service Review
3-5 years’ of experience working in post trade and settlement
Fluent Japanese speaker with competent Japanese writing skills
Familiarity with buy-side and / or sell-side trading floor environments and support functions
Experience with back-office processing systems
Omgeo Alert and CTM platform knowledge essential
Knowledge and understanding of the on-exchange equities trading and settlement (with Fixed Income product knowledge will be a plus)
Knowledge of Settlement lifecycle of APAC markets
Excellent verbal and written skills for communicating with internal / external clients
Willingness to work Japanese or Sydney trading hours occasionally