Senior Claims Officer (Ref: 20005149)
The Hong Kong Jockey Club
Hong Kong

The Department

The Claim Management Section of our Betting Control and Customer Operations provides various dividend claims services to the public, as well as operating the Mark Six Draws.

We are looking for a proactive and highly motivated individual to join our team.

You will :

  • be responsible for handling, assessing and approving customer dividend claims in accordance with the Club’s rules and policies, authority limits and to ensure performance pledges and KPIs are met
  • act as Duty-in-Charge to manage daily claim cases, monitor operational flow, allocate resources and work with relevant business parties to accomplish end-to-end customer centricity
  • be analytical and tactful in drafting correspondence and investigation reports on claim matters
  • contribute to the annual exercise of audits, reviews and drills to safeguard the integrity and professionalism of the claims and lottery operations
  • in-charge of the weekly Mark Six Draw operations and the necessary control and administration
  • serve in the Racecourse on race-days in making public announcements
  • review processes, support drafting manuals, identify areas of improvements and ensure successful implementation of procedures for service efficiencies
  • take part in departmental / company projects and support the Claims Manager in implementation and execution of new initiatives
  • You should have :

  • a degree / tertiary education with a minimum of 8 years' working experience at supervisory level, preferably in general insurance, banking, legal or customer services field
  • excellent written communication ability and interpersonal skills in both English and Chinese, knowledge in Putonghua will be an asset
  • to be a good team player, positive thinking and self-motivated
  • ability to lead and supervise to meet organizational goals
  • the pro-activeness and willingness to take ownership
  • proficiency in MS Word, Excel and PowerPoint and knowledge of Chinese typing
  • strong business acumen and analytical skills
  • knowledge of horse racing and football betting products will be an advantage
  • to be willing to work on shift duties including weekends and holidays
  • Candidates with less experience will be considered as Claims Officer)

    Terms of Employment

    The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.


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