(Senior) Admin Services Representative, Pension Operations, Employee Benefits
Manulife Financial Corporation
Hong Kong, HK
14天前

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary

  • Deliver One-stop EB Solution and Best-in-Class services to provident funds customers and various distribution channels.
  • Provide professional administrative supports and services to delight customers’ needs and expectation in provident funds scheme administration.

    Aiming at contributing to business retention and enhancing market position to achieve company’s objectives.

    Result Areas

  • Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
  • Complete assigned transactions in line with qualified standards within service time frames
  • Follow up with customers on missing information or data correctness through verbal or written follow up action.
  • Provide one-stop service supports to VIP clients and support the customer retention through regular direct contact with customers to ease their administrative burden in provident funds scheme.
  • Respond to customers’ enquiries and provide solution and information within the standard service time.
  • Support to identify and implement process improvement.
  • Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc
  • Experience & Qualifications

  • Degree / diploma holder
  • Around 3-5 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
  • IA license, MPF license, LOMA qualifications would be an advantage
  • Required Personal Qualities / Skills / Competencies that are Critical to the Job

  • People oriented with tactful customer service skills and good problem-solving abilities
  • Self-motive, well organized and attentive to details.
  • Mature and able to work independently under pressure
  • Good interpersonal, communication and organizational skills to work with counter partners
  • Strong PC skills in MS office, including Word, Excel and PowerPoint
  • Proficient in both English and Chinese, both spoken and written
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