Senior Engineer – Technical Support
Chai Wan


  • Answer technical enquiries from the dealer service network and develop remedies to solve technical problems in all Mercedes- Benz vehicles (PV including EQ product ).
  • Visit the service centre to provide field support in carrying out diagnosis and repair on site.

  • Analyse product problems, prepare technical reports to feedback to headquarters on technical irregularities, and design improvements.
  • Carry out preliminary accident / incident investigation on product liability cases.

  • Monitor dealer compliance with manufacturer guidelines for repair processes and operation of equipment, advise on the use of technical information.
  • Conduct update technical information sessions, provide on-the-job advice to dealer staff and demonstrate proper diagnosis / repair methods.

  • Liaise with the supplier in the product / technical problem solving process.
  • Process the service measure / recall information, vehicle data migration. Roll out service measure / recall to service network and monitor the completion rate of service measures / recall campaigns to guarantee customer satisfaction and safety.
  • Maintain and update DAG vehicles data basis system (VeDoc) on HK and Macau market.
  • Provide technical support to sales department and warranty team by delivering professional opinion on technical issues.
  • Support customer relation team in settling customer cases by clarifying customer technical concerns directly in the form of joint test drive or demonstration.

  • Carry out new ignition key programming.
  • Compile technical reports. Maintain and update technical issue database as well as prepare quarterly Technical Irregularity report.
  • Provide Special Tools Market Survey information to our dealer. Ensure dealer has the required special tools to carry out maintenance work.
  • Follow up on ordering, delivery, and inventory checking. Prepare tools list for annual dealer standard checking.

  • Carry out Major Component Inspection to justify the parts were replaced reasonably.
  • As Certified Electrics Specialist has to create work instructions (also case by case instructions Tips) for ED and HV vehicle which is without work instructions.
  • Analyse and processing of accident vehicles / HVBs. Work on pre-series vehicles and repair of high-voltage (HV) components.

  • Instruct dealers to perform manual shutdown in HV system; working on the HV system with working instructions (Xentry);
  • Diagnostic-based shutdown as well as Diagnosis at the HV system.


  • Higher Diploma or above in Electrical / mechanical engineering or automotive engineering or equivalent.
  • Min 10 years work experience in automotive service industry, preferable with MB product knowledge and practical experience in petrol engine;
  • diesel engine and electric drive vehicle

  • Completion of automotive technician apprenticeship.
  • Familiar with diagnosis procedure.
  • Fluent in English and Cantonese, Mandarin will be advantage, good at technical writing.
  • Proficiency in MS Office (Words, Excel and Power point)
  • Positive attitude when supporting service network
  • Self-motivated, and analytical mind; Customer handling skill
  • Candidate with less experience will be considered as Engineer - Technical Support
  • For the successful candidate, we offer a 5-day week in addition to a salary that commensurate with your experience and qualification.

    Potential candidates who meet our requirements, kindly apply with full resume and application letter indicating your present and expected salary via "Apply Now".

    We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for recruitment related purposes.

    The Company may refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed within 3 months on completion of the recruitment exercise.


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