In this position, you will :
To conduct thorough investigation independently and identify the root cause and review the effectiveness of preventive measures and provide recommendations for business improvements where appropriate
Liaise with various business partners to work on resolution and proactively follow up with related parties for service enhancement as well as improvement measures
Monitor the service level and fulfillment on KPI set for the complaint management operation
Prepare statistic and analysis reports
To monitor and follow up action items with relevant parties to ensure timely implementation
Rate Plan configuration and promotion offer checking
Monitor billing profiles for accurate, timely & efficient billing with proper compliance with applicable policies, procedures and regulations
Monitor customer’s payment behavior and look for improvements in company procedures.
To be successful in this position, you should meet the following requirements
University graduate in any discipline
At least 2 years experience in customer service handling, prefer in telecom industry
Ability to conduct thorough investigation and analyze fact findings in particular complex cases
Good Analytical skills with critical mindset to conduct root cause analysis
Ability to work under tight schedule and maintain high quality deliverable.
Strong interpersonal, communication and influencing skills to interact with various stakeholders and complainants
Customer-focused, responsible and attentive to details.
Good in written and spoken Cantonese,Mandarin and English
When you work : 5 days work
5 days work
8 hours per day
What you enjoy : Double pay