Billing Officer
China Mobile Hong Kong Co. Ltd.
Hong Kong

In this position, you will :

  • To conduct thorough investigation independently and identify the root cause and review the effectiveness of preventive measures and provide recommendations for business improvements where appropriate
  • Liaise with various business partners to work on resolution and proactively follow up with related parties for service enhancement as well as improvement measures
  • Monitor the service level and fulfillment on KPI set for the complaint management operation
  • Prepare statistic and analysis reports
  • To monitor and follow up action items with relevant parties to ensure timely implementation
  • Rate Plan configuration and promotion offer checking
  • Monitor billing profiles for accurate, timely & efficient billing with proper compliance with applicable policies, procedures and regulations
  • Monitor customer’s payment behavior and look for improvements in company procedures.
  • To be successful in this position, you should meet the following requirements

  • University graduate in any discipline
  • At least 2 years experience in customer service handling, prefer in telecom industry
  • Ability to conduct thorough investigation and analyze fact findings in particular complex cases
  • Good Analytical skills with critical mindset to conduct root cause analysis
  • Ability to work under tight schedule and maintain high quality deliverable.
  • Strong interpersonal, communication and influencing skills to interact with various stakeholders and complainants
  • Customer-focused, responsible and attentive to details.
  • Good in written and spoken Cantonese,Mandarin and English
  • When you work :
  • 5 days work
  • 5 days work
  • 8 hours per day
  • What you enjoy :
  • Double pay
  • Double pay
  • Discretionary bonus
  • Life insurance
  • Medical insurance
  • Marriage leave
  • Birthday gift
  • Birthday leave
  • Staff discount
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