Digital Infrastructure Programme Manager - HSBC Operations
HSBC Group
Hong Kong, China


Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high caliber professional to join our team as Digital Infrastructure Programme Manager .

Principal responsibilities

  • Lead a team of project managers to realize program benefits to the business
  • Be responsible for resourcing and assign projects effectively based on people and location strategy
  • Understand the technology roadmap, regulatory requirements, risks and benefits to prioritize projects within the program
  • Align with infrastructure delivery teams in project priorities
  • Anticipate and remove program impediments in advance to assure timely delivery of Digital projects
  • Work with regional heads of business to forecast and manage the demand and supply of people and technical resources
  • Enforce project governance in terms of financing, cost, schedule, risk handling and reporting
  • Implement change control and promote best practice in project or infrastructure releases on mission critical, customer facing systems
  • Measure and track delivery milestones of individual projects and help the team to resolve issues accordingly
  • Proactively react to emerging threats or compliance issues on regional basis
  • Negotiate with project teams the revised cost and schedule given emerging requirements or change in scope
  • Coach the team in adopting agile project methodologies in a matrix organization structure, drive excellence in agile planning
  • Manage and mitigate escalations, propagate if necessary
  • Promote DevOps ways of working by lining up users, architecture, engineering, operations teams and project managers in early project stage to mitigate project risks
  • Understand and feedback emerging business and use cases to drive innovation within Digital infrastructure
  • Requirements

  • Degree or post graduate degree in Computer Science, Business or an IT related field
  • A track record of overseeing the delivery of multiple, large scale, complex infrastructure projects
  • Extensive experience in an IT leadership role in a development or operations environment, with in depth specialization in project delivery and program management
  • Able to align program objectives to business strategy and departmental goals
  • Experienced in Agile project management and DevOps
  • Knowledge in cloud technologies, CI or CD, automation and infrastructure as code is a plus
  • Banking and Digital experience is a plus
  • Project management related qualification such as PMP, Prince2, Certified Scrum Master or SAFe is an advantage
  • Passionate about delivering value to customers
  • Proven technical expertise in an IT role
  • Good knowledge of crisis response and recovery
  • Track record of successful staff management and motivation
  • Internationalist and familiarity with foreign environments
  • Excellent analytical and problem solving skills
  • Highly adaptable and ability to approach things differently
  • Strong leadership and management ability, motivating the team
  • Established financial and accounting acumen
  • Be able to budget, track and control project expenditure
  • Proven ability to prioritize competing demands;
  • Demonstrated ability to assess IT trends and understand complex business requirements
  • A high level of commitment and self motivation, together with an ability to deal with stressful environments
  • Understand the global strategies of the Group and collaborates with the business at a global level to accomplish these strategies
  • Demonstrated commercial awareness and knowledge of the bank's business
  • Formal written and verbal communication and interpersonal skills, including the capacity to formulate and articulate the case for IT investments and alternatives in the language of business
  • Have an excellent knowledge of the means of bringing a project to successful and rapid conclusion
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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