Store Manager
Elements, Hong Kong
source : Kering

About us

Bottega Veneta has set a new standard for luxury since its birth in Vicenza in 1966. Inspired by Italian culture with a global outlook, the house is defined by a distinctly refined attitude.

Bottega Veneta uses noble materials to create considered pieces that become part of their owner’s lives. The house embraces a core philosophy of style, innovation and luxury, applied to a full offer for women, men and home.

We are currently seeking a Store Manager who will report to the Retail Manager as part of our dynamic team in Hong Kong.

Your opportunity

He / She will be responsible for overall management of the store, staff, merchandises and customer-services. The Store Manager will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandizing standards and set target / goals, building highly motivated teams to maximize store performance.

How you will contribute

Achieve Store / Individual Sales Target

  • Set individual financial goals for team members
  • Achieve financial objectives proposing action plans and adapting actions to specific situations
  • Maximize the business potential of the store

  • Build up relationships with outside potential business providers
  • Direct / arrange manpower on floor during events and / or daily store activities to maximize business opportunities and team-members productivity
  • People Management / Staff Development

  • Consistently coach store staff by providing them with the necessary training and information required to develop their competencies and support their growth
  • Develop staff professional and product knowledge providing relevant updates, sources / publications as well as through developing their personal network
  • Identify staff training needs and set training and development plans
  • Uphold respect of company standards and procedures

  • Monitor stock organization, company standards as well as procedures and flow of merchandise
  • Ensure a sense of urgency in the store for immediate reactivity to stock issues
  • Ensure availability of merchandise and services, maintaining inventories
  • Give effective feedback to Merchandising team regarding product collection
  • Clienteling Development

  • Develop the relationship with top / key customers
  • Develop and execute clienteling actions to both local and tourists
  • Implement coaching program to develop SA effectiveness in relationship and in after sales service
  • Manage customers issues / complains
  • Provide to office the feedbacks from customers on the collection
  • Who you are

  • Bachelor degree preferable
  • 6 years solid experience in luxury retail sales with at least 4 years in managerial level
  • Excellent command of Cantonese, English, Mandarin and PC skills
  • Strong leadership with ability to coach and motivate staff
  • Excellent people management and interpersonal skills
  • Good understanding of luxury fashion market practices
  • Sensitive to figures and strong business awareness
  • Presentable, energetic and with a drive to success
  • Why work with us?

    This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow.

    Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

    Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace.

    It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

    As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

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