NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands.
Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands.
Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product.
Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24 / 7, 365 days a year.
A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers.
NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.
NET-A-PORTER are now seeking a talented Client Relations Partner, APAC to join the team.
As a regional Client Relations Partner, you will be a client facing ambassador for both NET-A-PORTER & MR PORTER, working along with the global Client Relations team, by developing and driving the APAC Client Relations strategy.
You will elevate relationships with our EIP clients by leveraging different tools, focusing on the client experience, as well as driving client acquisition, retention and conversion.
Some of the essentials for you to know are :
Department Size : 5
Reporting into : Client Relations Manager, INTL & APAC
Besides a competitive salary, we can offer you :
Performance bonus schemes dependant on the type of role you are in
A pension that both you and the company contribute too
Our famous staff discount along with exclusive staff sales
A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing :
With the support of the IN-SEASON APAC Client Relations Manager, you will implement the Client Relations strategy in the APAC region with a view to accelerate recruitment of high potential prospects and increase retention and positive experience of existing EIPs for both NET-A-PORTER and MR PORTER
Have up to date awareness and knowledge on our top APAC in EIPs, along with insights on venues, and suppliers
Support with the development of a strong follow-up and ownership of a customer journey to ensure every potential client is converted into an EIP and work closely with the APAC Personal Shopping teams to take this forward
Regularly review the Client Relations KPIs (Retention, Acquisition and Conversion) and propose specific actions plans to improve performance and establish the business as best in class
Perform client insights / analysis through the relevant reporting platforms to make business recommendations and improvements
Budget management, cost control and client lists are all up to date and in line with business expectations
Give hands on support with customer events, gifting initiatives, exclusive product promotions
Partner with the Personal Shoppers when meeting existing clients socially or for at home visits as required and the ensure the team is delivering the NET-A-PORTER best in class client experience
Work closely with the Client Relations coordinators to ensure the CR reports are updates with your leads so we can monitor and report on newly active customers, together with revenue generated
Be an active networker, proactively identifying opportunities to meet potential customers through relevant industry and social events
Assess the potential for true EIP acquisition via the EIP Ambassador Program and potential partnerships opportunities externally and via Marketing and PR
Establish successful approaches to closing sales opportunities at events in different markets in partnership with the APAC Personal Shopping team for NET-A-PORTER and MR PORTER
Work closely with both MKT and PR Teams for NAP / MRP to ensure the strategies are aligned and implemented with a 360 approach
Evolve a network of key partners to collaborate on a series of small scale, personal and intimate activities that focus on quality leads over quantity
Work with the Personal Shopping team to ensure we are maintaining leads engaged with product and service, therefore maximizing the conversion rate and migration into high customer value segment
Support the Client Relations Manager, APAC in recruitment, evaluation and development of the Client Relations team, maximising individual potential and ensuring succession plans of their career development is in place
Coach the Personal Shoppers to maximise engagement opportunity with new EIPs and potential EIP
The type of person we are looking for :
You will have experience in luxury fashion sales, with solid understanding of client development, luxury fashion and lifestyle differences
You will be results oriented and sales driven, with great commercial awareness and demonstrate high level of business expertise
You will have a proven record and passion for events’ management
You will be self-motivated, pro- active and possess strong organisational skills
Must be detail-oriented, efficient and able to multi-task with solid organisational and time-management skills
Can work independently in a structured manner
Impeccable presentation and communication skills, both verbally and written
You will be a creative thinker who works on initiative
Can work effectively on several projects simultaneously
Strong experience working with third party partners to develop events strategies
Strong team player who is able to work across multiple teams and under pressure
Ability to coach and develop team
High work ethic, integrity and reliability with a hands on attitude
Must have strong computer skills
You are comfortable with long haul travel
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary.
If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.
We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.