On Site Support - IT Officer/ Assistant Officer
Ernst & Young Hong Kong
Hong Kong, Hong Kong
source : EFinancialCareers Ltd.

Responsibilities :

Perform daily on-site support, including hardware / software trouble shooting. Detailed

description is as below :

Operations - Customer Support :

  • Identify, track and maintain PCs, printers, wireless dongles, smartphones and other hardware on a regular basis.
  • Diagnose software / hardware faults and supply solutions as required and directed.
  • Run-up of desktops and laptops for starters and leavers.
  • Maintain and repair system configuration of smartphones.
  • Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement.
  • Maintain multi-function devices print fleet.
  • Maintain and allocate secure cards to staff.
  • Provide support out of business hours.
  • Provide event support outside the office.
  • Support local video conference equipment.
  • Remote office help.
  • Operations - Administration :

  • Conduct training (induction) for new staff members.
  • Attend regular On-site Support coordinator meetings to review service and support issues and concerns.
  • Requirements :

    To qualify for the role you must have

  • Approximately 2 3 years of experiences in support of IT products.
  • The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment.
  • Broad knowledge of / experience in end user computing and PC Workstation-based applications and hardware.
  • Technical ability to resolve end user technical issues on an as needed basis.
  • Excellent customer service attitude
  • Ability to work effectively with all levels of end users and IT personnel.
  • Fluency in English and Cantonese
  • What working at EY offers

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • About EY

    As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.

    That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.

    Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

    If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

    Apply now.

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