Data Analyst (Rider Operations)
Hong Kong, Hong Kong

and Team you will be part of :

You will be a part of the team responsible for the operational performance of the delivery network in Hong Kong, encompassing reliability, availability and efficiency.

Also ensuring that we have the right number of riders on the road in the right place at the right time. Additionally, optimising the rider’s experience of working with Deliveroo whilst taking into consideration the customer’s delivery experience and the wider priorities of the business.

What you will do :

  • Using analytics to improve our rider delivery network - identifying areas for improvement and owning innovative and data-driven solutions to improve operational performance in line with business priorities
  • Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time.
  • Partnering with stakeholders from other departments to drive alignment with upcoming business priorities
  • Continuously identifying opportunities for improvement - identifying, prioritising and managing projects to improve operational performance in line with business priorities
  • What skills are we looking for?

  • Minimum 2 years of experience with proficiency in SQL and Data analytics.
  • Fluency in Cantonese and English (written and oral) to communicate clearly with internal and external stakeholders
  • Logical, Analytical and Strategic Thinking - able to review large data sets to extract relevant information paired with sound logic to identify key opportunities and challenges
  • Effective communicator - able to share ideas in a clear, concise manner to the relevant stakeholders
  • Project and Workload management - able to scope a project, collect resources and identify relevant stakeholders, to deliver impactful results within deadline
  • Benefits and Diversity

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

    In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do.

    We believe this helps build a culture where everyone is committed and able to share in the company’s success.


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