Software Technical Analyst
Hong Kong, HK

Job Description

Are you interested to work for a large multinational that puts people first and where showing your humanity is truly valued?

Manulife has a strong culture of transparent communication and teamwork, with empowerment and working flexibility embedded in our culture.

We fully embrace open source and AI technology. Manulife believes great ideas can come from anywhere and anyone, we are looking for talented technologists who want to use their passion and interests to work with other passionate and diverse individuals to help us become a digital customer leader.

Our employees are able to develop their career and skill set to executive levels without stepping away from the frontline of technological innovation through our IT Careers Framework, Manulife University and Pluralsight, our technology skills platform.

Manulife is also committed to adopting Agile as a mindset across our businesses. If new ways of working with beer and pizza fueled hackathons, an innovative approach to problem solving, change, process, system improvement and continuous learning excite you, then please do get in touch.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Software Technical Analyst with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife HKIT team is seeking a self-motivated Software Technical Analyst, who is obsessed with production support, identifying defects and troubleshooting.

They will have native development experience in COBOL, Oracle PL / SQL, IIS, .Net, Oracle DB, and / or mobile.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

Solid development experience in COBOL, Oracle PL / SQL, IIS, .Net, Oracle DB, and / or mobile would be an advantage

  • Experience in troubleshooting and resolving production problems;
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.

    Ability to detect and troubleshoot system performance related CPU, memory, I / O, disk space and other resource contention.

    Nice to Haves :

    Experience in MPF, insurance or wealth management projects are helpful

    Strong analytical, problem-solving and project management skills

    Able to work independently, proactive and self-motivated

    Strong communication and interpersonal skills

    Good command of English and Chinese, both spoken and written

    On the job you will :

    Issue investigation and follow up to ensure issues are solved

    Manage incident and status reporting

    Act as Application DBA to review and QA on SQL written by other teams

    Provide production on-call support

    Facilitate to ensure system security controls which conform to company standards

    Our commitment to you

    Our mission; to be a part of making Decisions Easier and Lives Better

    A leadership team dedicated to your growth and success

    A bold ambition and set of goals to be a leader in driving transformation in our industry

    Our best. Every day.


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