Vice President, Service Delivery Consultant
Bank of America
Hong Kong, Hong Kong

Job Description : Your background

Your background

  • BS degree or higher in IT or related field
  • 6-8 years delivering and operations or development teams in various technologies
  • Full stack experience application development and Infrastructure services
  • Operations and Engineering Experience a plus.
  • Working experience in a global organization and regulated banking industry
  • Knowledge of infrastructure technologies including networking, operating systems, database, monitoring systems, and storage solutions
  • A customer first mind-set and simple, modular architectural goal mindset
  • Solid understanding of industry practices such as ITIL and Agile desired
  • Strong leadership, management experiences and interpersonal skills
  • Complex problem solving, debate facilitation, and technology solution consensus building skills
  • Leadership presence, and executive communication skills
  • Relationship building, and high influence skills
  • Execution excellence and committed to high quality standards
  • Project and Program Management Experience
  • Passion for Reliability, Availability, Resiliency, and Customer Success
  • Other Qualifications :

  • Curiosity : To clearly understand the why of what is being delivered, how it is constructed, and who the customer is. A clear underlying understanding of the full stack, as well as the business motivation must be developed.
  • Creativity : The ability to think through ideas and come up with novel ways to tackle a problem is highly valued. Leveraging non-organic engineering assets requires new perspectives and solutions.
  • Perseverance : This role addresses a collection of interrelated projects and work streams in an ever-evolving pursuit and an iterative process of moving closer to the goals on each attempt.
  • Does not frustrate easily and is not afraid of failure.

  • Rapid Learning : Must demonstrate the ability to learn quickly, share lessons learned in a collaborative manner to form a more synergistic method of trial and error and adaptive corrections.
  • Leveraging market research, including the latest published literature will be key.

    Travel :

    Travel, Telepresence calls and teleconferences outside working hours are expected and will be required as need arises.

    What you can expect

    Reporting directly to the Service Reliability Enablement Executive within the Service Reliability Executive Organization, a part of the Core Technology Infrastructure Organization.

    The candidate will be responsible for building and managing the Certification and Remediation plans for Never Down Standards across TIS, GIS, and CIO organizations and enable strategic alignment towards Never Down objectives.

    The aim of the candidate in this role is to build the framework and assurance capability where Never Down Design principles and standard solutions are implemented in each technology area, but also to contribute to the strategic plans for each area with priorities from Never Down Analysis, Service Performance Analysis, Exposure Analytics and Forensics.

    The goal for a person in this role is to ensure that the Never Down objectives and Strategic programs are enabled through the implementation of a certification and remediation program.

    To work within the enablement team to build a strategy, oversee gaps and execution and represent Never Down across the wider enterprise, drive integration across current certification and assurance programs.

    In addition to maintain a strategic view, escalate for review and decision by the ND SLT.

    The candidate must also be able to feedback any insights into the ND standards team, the ND assessment teams and the service performance analysis and exposure analytics team to aid prioritization.

    The ideal candidate will have broad technical knowhow, demonstrate executive presence and soft skills to be able to build rapport with key senior technical executives and business leaders to gain access to their strategic plans and be at the table to communicate ND strategic vision to enable shared business outcomes. .

    What you will do

  • Define, develop and implement the strategy for embedding service reliability in Tooling as a key construct within technology architecture.
  • As Neverdown Stakeholder to lead, drive and define Automation and Tooling into architectural and engineering blueprints to enable application and infrastructure teams' ability to reliably and consistently deliver resilient applications.
  • Encourage and enforce modular, micro-services based component development, with reliability tenets built into every component, and design and selection of standard technology components to meet the service level reliability objectives.
  • Drive the development and adoption of standardized blueprints to apply to the full stack in order to deliver managed services that can be operated resiliently.
  • Leverage and influence engineering and operations teams to evaluate resilience, and establish a strong and effective feedback loop to enable thematic analysis of failures, and near misses to prioritize the definition and adaptation of architectural components that will address those.
  • Recommend and establish easily adoptable tool chains, to enable a common continuous deployment pipeline for application development teams.

  • Define and implement a governance structure for resilient services based technology architecture and institute measurement, monitoring, reporting, and controls to drive adoption.
  • Ensure Governance structure is aligned with and influences downstream Engineering and Operations Governance, and conducive to effective services development and operations federation.

  • Contribute to and influence a DevOps and Service Reliability Engineering culture within GT&O
  • Service Reliability Enablement team has a specific focus on managing the interactions across the enterprise between Automation & Tooling, Testing, Analytics & Forensics, and Certification & Remediation.
  • Developing and owning the approach, strategy, alignment, standards and execution.

  • This will require, among other things, leveraging and influencing the priority and features within SDM, Tooling and automation teams, Enterprise Architecture blueprints, and engineering design and development / operations (DevOps) methodologies.
  • It will also involve driving the development of standards, guidelines and controls to drive improvements in the architectural blueprints design and implementation of resilient services.

    Automation of application provisioning and management of the underlying infrastructure as a service (all layers, from compute to storage, including network) will be a key component of the strategy.

  • Understanding of various Process Management activities, controls, and practices will be required such as capacity planning, change management, event management, problem management, incident management, release management.
  • Familiarity of horizontal and enterprise wide Operational Excellence initiatives for continuous performance improvement, and automation / tool development will be a plus.

    The role requires that the lead be able to operate leveraging the Bank’s risk framework, Program and Portfolio Management, Process Management and Operational Excellence work streams.

    About Bank of America

    Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries.

    In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients.

    We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

    Connecting Asia Pacific to the world

    Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities.

    Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

    Job Band : Shift :

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    Hours Per Week : Weekly Schedule :

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