You are going to be in charge of making our clients happy and successful. Everything you do matters : all your code, machine learning models, advisory, management and other actions / roles will have a material impact on the way our clients run their business and how effectively we fight fraud and protect people from wrongdoing.
You will be able to interact and meet many people from widely different cultures around the world and understand the business like few others.
You will be able to say you protect people on a daily basis. You will be challenged with new technology, new processes, and new mindsets and will be asked to contribute to ensure continuous improvement.
Full, holistic view and impact is what you will get within Customer Success. Come and change the world with us.
You are a natural problem solver who enjoys interacting with people from varied backgrounds. You're able to think and reason clearly, you can learn technical issues quickly and you can communicate to customers with patience and empathy.
You are a good-humored team player, someone who’s reliable and accountable. You care for the quality of your work and for the success of the product you're helping to improve.
You like owning a customer’s issue until it is resolved, doing your best to create Customer Delight.
The Product Support Engineer serves as front line contact for our external customers by resolving pre production and post production technical issues and taking ownership until those issues are resolved.
This role involves analysis of complex problems from Feedzai's product and an in-depth examination of the interaction between product and the customer's origin infrastructure.
The Product Support Engineer plays a key role in supporting our clients and development teams.
Work closely with Engineering and Customer SuccessTeam to implement these enhancements
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