Analyst (IT Operation Management), Information Technology
FWD Life Insurance Corporation
Hong Kong

The Job

Manage the planning and scheduling of the entire software deployment throughout the release cycle, with actual coordination and monitoring during maintenance window Drive release process improvements, automation, standardization, and documentation Manage all release activities includes application, infrastructure and security Manage and track the IT release calendar and communication Produce and review deployment, rollback, resource and communication plans Collaborate and communicate between internal application teams, vendors and business for release content submissions and oversee the implementation Conduct release meetings to ensure all relevant parties clearly understand, able to execute the release and post-mortem review Provide regular dashboards and reporting for measure and improve release quality and efficiency Duty after office hours e.

g. release night, weekend or public holiday Act as the backup of other operation and service management processes including DR drill, Incident, Problem and Change management The Person Bachelor’s degree in Computer Science, Information Technology or related disciplines At least 5 years experience of IT operation, prefer with focus on Release management and / or project coordination experience in financial or banking industry Experience in implementing IT Service Management process for a sizing organization.

If having experience in Release tools and automation will have advantage Proactive and strong coordination, communication and multitasking skills, able to communicate effectively with all relevant parties at different levels Knowledge of software development lifecycle (SDLC), CI / CD, Agile, DevOps development delivery and Cloud as well as ITIL process is desirable Need to provide support during non-office hour occasionally Independent, proactive, responsible with can-do attitude A strong problem solver and able to take initiatives in solving problems Excellent written and verbal communication skills in English with the ability to effectively tailor communication of technical issues to various audiences


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