Head of Customer Analytics
Yuu rewards
鰂魚涌, 香港
source : Dairy Farm

Is this your next challenge in Customer Analytics of Retail?

  • Key stakeholder in DFI for provider of new Retail Analytics SaaS platform, ensuring the platform is delivered as per requirements and timings
  • Owner of DFI retail analytics roadmap, promoting new capabilities and driving consistency with South East Asia counterparts
  • Understand the existing and potential analytics needs of each of the retail banners’ commercial teams and represent these to development partners
  • Senior stakeholder management of North Asia banners to drive understanding, engagement, and adoption of Retail Analytics Platform
  • Recruit and manage the North Asia retail analytics team to ensure successful deployment of the new platform into banners
  • Support the development of the Retail Analytics Platform by ensuring analytical approaches are tested and trialed successfully in iterative PoCs
  • Ensure high levels of engagement from banners through use of insight trials, development of case studies, training, super users etc.
  • Management of cross-banner insight projects with other development partners.
  • Own and drive adoption of insight into key business processes including ranging and promotional planning through development of new processes
  • Own and drive foundational analytics projects that apply across banners, e.g. affluence and missions segmentations
  • The main day-to-day responsibilities are :

  • Close liaison with provider of Retail Analytics Platform to ensure platform development and deployment meets business needs
  • Oversight of banner level analytics support provision to ensure deliverables are high quality and drive business impact
  • Manage other third-parties and development partners to deliver roadmap priorities
  • To act as a trusted adviser and main point of contact to the banner leadership team as a provider of reliable, knowledgeable and innovative data insight
  • Management of banner analytics teams to ensure skills development and sharing of best practices
  • Do you have experience in analytical field?

  • Degree in a relevant subject or related field, e.g. business, analytics, mathematics, computer / data science, engineering
  • Experience in analytics or data science in a grocery or retail environment, either directly or through a leading consultancy (e.
  • g. AIMIA, Dunnhumby, Symphony AI, Quantium)

  • Persuasive, clear oral and written communication skills
  • Commercially savvy and able to influence and engage effectively
  • Leadership, having built and led analytical teams
  • Good working knowledge of analytical techniques and technology
  • Experience dealing with very large data volumes
  • Focus on quality assurance and testing
  • Eye for detail and quality
  • Established data science and programming skills is a plus
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