Infrastructure Engineer-Network
Tata Consultancy Services
Hong Kong, Hong Kong

Job Description Key Responsibilities

  • Lever key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
  • Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
  • Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
  • Make strategic decision on how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
  • Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
  • Provide support with the resolution of operational incidents, and determine the root cause of the problem
  • Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
  • Cross - team collaboration with upstream stake holders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
  • Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
  • Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
  • Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit.
  • Build and maintain strong relationships with key hardware and software vendors and delivery partners
  • Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.
  • g. interviewing, modelling, and surveying)

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
  • Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
  • Cross - team collaboration with other IT domains to drive business and technology innovation
  • Keep abreast of the corporate strategy, business plan and latest industry trends
  • Available to provide 24 / 7 support as required
  • Requirements

  • Technical degree holder with minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience
  • Must have proven technical experience of working in a complex IT infrastructure environment
  • Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
  • Ability to work well with others and as part of a technical team
  • Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity;
  • strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas

  • Focus on the business and end user's needs; ability to set expectations and understand end user behavior
  • Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
  • Ability to understand strategy and align tactical and strategic work in a well-balanced way
  • Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
  • Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies

  • Networking engineering
  • LAN / WAN / MAN architecture design, data centre network architecture design, network topology (physical and logical) design, structural cabling design
  • Cisco Catalyst, Nexus and ACI switches, ISR, ASR and SD-WAN routers
  • Cisco ASA, ISE, FortiGate and Checkpoint firewalls
  • F5, Bluecoat, Riverbed technologies
  • Wireless technologies - Cisco WLC controllers and AP, Meraki wireless AP
  • Network services - DNS, DHCP, FTP, NTP, TACACS, RADIUS, IPSEC
  • Cisco UCCE / UCCX, Microsoft Teams, NICE voice recording, IP Telephony, call centre technologies
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