Types of Jobs - Operations
This position will be under the Employee Referral Program in Hong Kong.
Department : Capital Markets Operations
Team : Capital Markets Transverse Operations
The interest scales & claims analyst is responsible for :
Following-up overdraft costs charged by our agent and ensuring they are justified
Identifying costs for which we are not responsible and raising cases in order to recover them from our counterparties
Investigating claims against CA-CIB in terms in responsibilities and ensuring settlement under best possible delay and lowest costs for CA-CIB
Allocating charges to FO PnL and reporting them to Management, FO and Permanent Control
To investigate all new cases of value discrepancy in terms of responsibility and associated costs.
To analyze interests scales charged by our agents and ensure they are justified.
To issue interest claim request against counterparties each time they have failed to deliver funds to us on time for any costs exceeding a pre-determined threshold.
To carry out full investigations of claims raised by a counterparty to identify liabilities.
To take relevant actions vs counterparties and / or our agent to settle issue at the lowest costs for CA-CIB.
To ensure that ongoing cases are followed-up and chased in accordance with procedures.
To write error report for management, FO and permanent control attention.
To post entries related to interests claims paid / received or interests scales (overdraft or credit interests).
Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.
La version française est disponible sur demande à votre RH locale
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Level of minimal experience
Prior successful experience in Back-Office (SWIFT payments, Nostro account management, etc.) will be a plus
Capacity for analysis and synthesis
Ability to write and communicate clearly, easily and efficiently
Autonomy / Pro-activity
Good judgment, alertness and common sense
Good analytical and synthesis skill
Rigorous in his / her work
Proficient communication skills to internal & external clients
Technical skills required
Versatile with PC tools and applications, e.g. Outlook, Word & Excel
Good knowledge of post-trade management
Knowledge of payments and compensation rules
Knowledge of accounting
Risk awareness (especially operational risk)
Proficiency in English speaking, reading and writing, French would be a plus