Senior Branch Operations Manager
IPC Systems, Inc.
Hong Kong

IPC is a technology and service leader powering the global financial markets. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology.

In view of our recent expansion, we are looking to hire an Operations Manager.

Installation & Project Management

  • Responsible to deliver all projects initiated by the Sales Dept. with focus on providing excellent customer experience and completing projects within stipulated budget and timelines.
  • Complete Project documentations.
  • Service & Installation

  • Provide excellent customer service to clients
  • Ensure we have a team of skilled people to support the customers.
  • Adhere to project timelines
  • Equip team members with relevant training and product information to better support customers
  • Comply to all maintenance agreements between IPC and clients this includes SLAs, response time, resolutions and escalation procedures.
  • Manage all Preventive Maintenance, upgrade and other initiatives.
  • Logistics

  • Ensure proper control of purchase, storage, security and delivery of inventory
  • Track and monitor shipments from factory to customers
  • Co-ordinate with Old Saybrook with regards to availability of products
  • Finance

  • Monitor and control branch's operations costs
  • Manage branch's budgets, CapEx, T&E and trainings.
  • Authorize expenditure for Operations
  • Experience and Skills

  • Tertiary education, preferably in technology
  • At least 5 years experience leading a successful customer service team
  • Experience is building a highly skilled team
  • Experience in managing a multi million dollar P&L
  • Experience in providing customer service for financial services industry
  • Able to work independently and as a regional diversified team
  • Exceptional written and verbal communication skills
  • ITIL certified
  • Strong understanding of Service Management
  • Good conflict management skills
  • At IPC, we are committed to living our Core 4 values : Be the Best You to Create the Best Us, Work Smarter, Inspire....Aim Higher and Embrace the Customer and the Change They Create.

    These values are essential to how we attract, cultivate, nurture and promote our workforce and foster a sense of belonging within our employee family.

    Come join us and Be the Best You !

    Need Assistance with Applying for Positions?

    If you are experiencing difficulty with the application process or are a disabled individual or veteran and require a reasonable accommodation in applying for any posted position, please contact the Human Resources Team at careers ipc.

    com. Please note that requests for updates on positions will not receive a response as this is for those who need assistance in applying.

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