Technical Support Engineer
John Swire & Sons (H.K.) Limited
Hong Kong, CH

John Swire & Sons (H.K.) Limited

A highly diversified, global corporation, the Swire group's businesses encompass property, aviation, beverages and food chain, as well as marine services and trading and industrial activities.

Its core businesses are mainly focused on Asia, with its key operations in Hong Kong and the Chinese mainland. The Swire group's businesses in Asia are held by the listed company, Swire Pacific Limited.

John Swire & Sons (H.K.) Limited is the holding company of the publicly-listed conglomerate, Swire Pacific Ltd. Our IT & Digital team invites applications for the following position :

Technical Support Engineer

Responsibilities :

  • Act as IT ambassador to frontline and provide technical support to end users
  • Act on alert messages and troubleshoot, and ensure timely escalation for actions and resolutions
  • Influence continuous service improvement by raising observations and feedback, and proposing improvement plans
  • Maintain record management such as hardware, software, contract and license inventory, and security exemption record
  • Communicate with stakeholders effectively about standard policies and any updates as required
  • Assist infrastructure operations, and support product and service rollout
  • Requirements :

  • Higher diploma or above in Computer Science, Information Technology or related discipline
  • At least 5 years’ experience in user support under multi-lingual environment, with 2 years of VIP user support experience
  • Sound knowledge of ITIL framework to ensure service desk support in high quality
  • Proven record in supporting Microsoft Office 365 full suite and meeting room set-up
  • Good communication skills in both spoken and written English and Chinese. Putonghua is desirable.
  • Holder of MCSE and CCNA is highly desirable
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