Head of Operations (Retail,80K-90K)
Location Hong Kong Job-type Salary Negotiable Contact Dicky Cheung Email Reference A020462 (ASOP-011766 1654576299
Our client is a leading renowned organization in HK with long history and exposed to different businesses. They are now looking for a Head of Operations to rejuvenate the brand to attract a more diverse customer base.
Job duties :
Manage a portfolio of approximately 15-25 POS by leading a large workforce consisting of full-time and part-time staff.
Derive customer servicing strategy based on the demographics of its district and customer needs
Based on retail channel strategy to work with Segments and Product Marketing teams, hold activities, marketing / branding events, attract targeted customers to drive the right market positioning and branding and to manage sustainable shop performance
Initiate, develop and execute people development and performance management strategies to groom the right competence of staff to deliver the customer experience needed
manage the P&L efficiently to optimise return and cost efficiency to the company. Manage and meet the target set as stipulated in scorecards to ensure assigned targets to be achieved
Work with Design Team to come up with a well thought format transformation plan, with target customer analysis, customer engagement concepts and corresponding zoning design, to transform from a Transaction format to an Experience Format.
Together with Retail Network team to rationalize the shop location, lease renewal, to cater for demands and customer groups in the district.
Bachelor degree preferably in Business Administration or related disciplines
With 10-12 years of management experience in retail or people intensive service-related industry with proven record of success in managing large workforce
Strong experience in new style Retail stores operations and customer service provision to the mass consumer with sound knowledge of best practices
Sensitive to consumer / retail market trend with ability to identify opportunities and implement changes
Energetic, persistent, independent and creative, highly versatile and willing to take up new challenges
Strong experience in customer service provision to the mass consumer with sound knowledge of best practices
Strong project management skills and be able to lead and drive multidisciplinary campaigns
Excellent people management & development and strong leadership skills
Excellent interpersonal and effective communication skills in both English and Chinese with demonstrated ability to influence and sell.
Interested individuals please send CV (word format) to Dicky Cheung (Dicky . Cheung connectedgroup.com) for more information