Recertification Coordinator
BNP Paribas
Hong Kong

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860.

Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs.

It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

  • excluding partnerships
  • BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients.

    We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

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    Position Purpose

    The Recertification Coordinator is a newly created position within ITO with a primary focus to oversee the client recertification process, acting as the point of contact for client for any recertification related matters while coordinate with all the involved teams and departments.

    Recertification Coordinator Objectives :

  • Manage Recertification schedule
  • Alleviate administration duty of document collection from SBO
  • Protect bank through periodic and ad hoc review
  • Strengthen & solidify client relationship by enhancing recertification experience
  • Responsibilities

    Direct Responsibilities

    Manage and lead recertification scheduling through a 3 stages methodology

  • Facilitate and coordinate recertification process within bank policy
  • Identify and verify entities to be recertified with business, affirm recertification strategy and priorities
  • Manage and lead recertification scheduling according to bank policy
  • Ensure clients receive the highest standard recertification experience

  • The dedicated correspondent between client, business, and internal functions (SPOC)
  • Handhold the client throughout the recertification journey
  • Collection of all required document from clients & RM
  • Effectively communicate the recertification status to clients and internal stakeholders
  • Empowered to oversee the element of operational level agreement internally

  • Pre-empt recertification process for any blocks and / or add-on work, and escalate as necessary
  • Handle recertification related inquiry quickly and professionally to reduce any delay in the process
  • Efficient & effective coordination with all internal teams

  • Communicate and coordinate with all internal functions involved in the recertification process, such as Data Officer, Data Controller, Screener, Investigator, Senior KYC Officer, etc.
  • Oversee internal teams involved with the recertification process and ensure defined KPIs are met
  • Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe
  • Maintain and report information on recertification services and quality provided to clients

  • Contribute to recertification pipeline management and status tracker
  • Continually seek ways to improve the recertification process and journey by leveraging on client feedback
  • Contributing Responsibilities

  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC / AML recertification process
  • Technical and Behavioral Competencies / Specific Qualifications (if required)

  • Minimum two years in any of the following areas preferred : Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • Ability to work collaboratively across functions
  • Highly motivated to uplift client experience
  • Advanced communication skills (face to face, verbal, and written)
  • Excellent interpersonal skills
  • Self-motivated and rigorous to ensure quality
  • Ability to work under pressure and tight deadlines
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)
  • Proficient with Excel and PowerPoint
  • History of achievement in previous roles
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