ION is seeking talented, enthusiastic and productive individuals to join the APAC Implementation Services department. This department is responsible for implementing, deploying and maintaining the Fidessa sell-side trading platforms on a managed, Software as a Service (SaaS) basis.
It also provides specialist consultancy services to our On-prem client base. As a member of the Implementation Services, Platform Delivery team you would be responsible for the implementation and configuration of the trading platform software.
This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle.
As the individual develops, client-facing opportunities may become available. This may include liaising directly with ION's clients to understand their functional requirements or to work on-site (in an Investment Bank or Brokerage House in Hong Kong) for a period of time.
This demanding and varied role will offer many technical and professional challenges, with the opportunity to learn about global financial trading markets.
Key Requirements (Essential) :
Must be able to demonstrate excellent written and verbal communication skills.
Must have knowledge of at least one programming or scripting language.
Although not a pure development role, there is a requirement to be able to understand code, and programming fundamentals and to have an ability to develop software solutions using the software building blocks provided by the Fidessa platform.
Must have a degree in a Computer Science / Engineering or numerate discipline of grade 2 : 1 or above (or regional equivalent) or relevant industrial experience.
To have experience of Linux or UNIX.
Must be able to demonstrate good attention to detail, be organized and proactive.
Must be able to demonstrate initiative.
Must be able to demonstrate a strong analytical approach to problem solving.
Must be able to work as part of a team, whilst also assuming responsibility for your own work.
Must be able to take ownership of assigned tasks, anticipate potential problems and promptly take pre-emptive actions, if required.
Ensures that all tasks are completed to a very high standard.
Must be eager to learn new skills to enhance capability.
Key Requirements (Desirable) :
To have knowledge or a demonstrable interest of equity and / or futures and options markets.
To have prior software application implementation / support / testing experience.
To have experience of networking principles
To have experience in issue management
To have knowledge of Java and / or C, C++
To have knowledge relational databases.
Duties and Responsibilities :
To build, configure, test and deploy ION trading platforms
To enable, configure, test and deploy additional or new services and software features.
To analyze, design, develop, configure, test & deploy solutions to specific customer requirements.
Implementing and deploying strategic projects
To ensure that all client systems / configurations are "fit for purpose" upon delivery.
To maintain a constant service to our existing customer base via the delivery of frequent upgrades and maintenance to ensure compatibility with stock exchanges, regulatory changes and other software vendors, in a dynamic, constantly changing marketplace.
To provide support before, during and after the roll-out of software changes.
To write and maintain technical documentation relating to the upgrading, maintenance and deployment of ION systems, products and services.
To attend internal meetings to discuss the progress of assigned tasks / key initiatives.
To attend external meetings with clients, where required.
To liaise with the customer or internal ION teams and provide regular progress updates for their key issues or deliverables.
To escalate issues to your line manager or project manager as appropriate.