e-Banking Professional(Customer Experience - Corp)
China Construction Bank (Asia) Corporation Limited
Hong Kong
6天前

Main Responsibilities :

  • Manage inbound calls from corporate customers and merchants to address their needs, complaints, or other issues with corporate e-Banking products and services
  • Provide corporate e-Banking product and service support (call or onsite) to clients by identifying problems, searching answers, and guiding clients, etc.
  • Keep records of all conversations in our hotline database and prepare reports in a comprehensible way and follow up to offer resolution
  • Build sustainable and lasting relationship with merchants based on trust and reliability generated from cooperation
  • Perform other job duties as assigned DisplayQualifications("- Degree holder in Business Administration / Marketing / Information Technology or related discipline
  • Minimum 2 years work experience in customer support, preferably gained from Banking / Finance industry
  • Responsible, detail-oriented and willing to learn
  • Business trip to the Mainland of China is required
  • Good command of spoken and written English and Chinese (both Cantonese and Putonghua) Requirements : - Degree holder in Business Administration / Marketing / Information Technology or related discipline
  • Minimum 2 years work experience in customer support, preferably gained from Banking / Finance industry
  • Responsible, detail-oriented and willing to learn
  • Business trip to the Mainland of China is required
  • Good command of spoken and written English and Chinese (both Cantonese and Putonghua)
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