About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
To assist the Head of Trade Ops in managing and overseeing the day to day product operations of the team with the aim to achieve :
Operational standards / compliance
Increased productivity and efficiency
Good cost control within the team
Good quality control on operational / transactional risks
Contribution to the future strategic direction and processing innovations for Trade Operations
Work closely with Transaction Banking and other stakeholders for timely and quality implementation & delivery of new trade products.
Work closely with group trade operations to ensure group projects & initiatives be properly implemented in China.
Work closely with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in country.
Work closely with operations team in branches and hub for post implementation review to ensure smooth daily operation after product & project delivered.
Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and services.
Work closely with team in branches and hub to standardize, simplify, improve and streamline process to strive for continuous productivity improvement.
Work closely with Trade Client Operation team continuous drive client experiences improvements.
Work with Trade UORM to proactively manage all compliance and operational risk at unit level; effectively implement all operational, regulatory and financial controls with daily controls, periodic monitoring and timely issue handling.
Process, Productivity and Budgetary Management
Manage Trade Team daily operations accordingly to the laid down procedure and standard of service and ensure operations complies with applicable :
by Generic Product Program and Country Product Addendum
Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
Sanctions policy & procedures
Group Policies / GDOI
Legal & Compliance Policies
Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers and to ensure that the nature, complexity and value of transactions are processed by team members who possess the compatible expertise.
With the aid of the workflow management system, manage workflow across units and across teams to maximize productivity.
To set realistic but demanding productivity target to units with a view to reduce unit cost.
Manage the running cost of the team to meet or exceed the budgetary target.
Assist Head of Trade Ops for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies
Assist Head of Trade Ops to achieve the financial performance targets of front to back operations and to drive the respective country to prioritize investments into making client journey simpler, faster, better Challenge status quo in driving courageous conversations of doing business with Right Clients with a sustainable cost / income ratio.
Participate in deal reviews for deals and ensure that the best solution is provided and replicated across clients, products and markets.
Governance & Risk Management
Policy and process management
Disruptive analysis for tier 1 & 2 clients
Transaction Management for tier 3 & 4 in Trade GBS Operations.
Transaction Governance and Escalations for tier 3 & 4.
Guidance on subject matter in case of referral from Branches and GBS processing teams and liaise with stakeholders and Group Product Owner
Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and UORM, when they occur.
Proactively communicate with the Business Unit Head and UORM on operational risk issues. Escalate significant events to Business Unit Head / UORM as appropriate.
Support operations team pre / post audits and assurance reviews.
Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by UORM from time to time
Embed the Group's values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
Business Continuity Management :
Assist Head of Trade Operations to ensure an adequate Business Continuity Management ("BCM") plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.
People and Talent :
Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers' queries and apply the operational standard required by the Bank.
Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully
Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
Review team structure and capacity plans in accordance with change in business structure and demand.
Ensure succession planning for critical roles in place.
Regulatory & Business conduct :
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Always work towards achieving the outcomes set out in the Bank's conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Engage with local regulatory stakeholders and build trusted and valued relationships to drive outcomes that are satisfactory to the conduct of business in the country
Monitor the effective communication and implementation of regulatory changes
Key Relationships : Internal
Head & team members of Trade Operations
Head & managers of GBS
Group Trade Product Operations
Local TB Product Management
Front Office & Middle Office
Other Operations Functions
Other Functions (HR, Finance, Legal & Compliance, Tax)
Audit and investigations
Bank Audit / Accounting firms
Local and Regional Regulators
Our Ideal Candidate
Education : University graduate or above
Experience : 8 years abundant Operations working experience
In-depth understanding of various types of trade products, process flow, regulations and accounting rules.
Strong analytical, problem solving and operational skills.
Excellent understanding of service quality principles .
Good understanding of technology support systems used within the local environment
Good management skill and able to coach the team to achieve agreed target.
Sound PC / MS Office skill.
Strong organizational skills and well-developed business abilities.
Good interpersonal skills and communication skills
Self-motivator, able to manage multiple tasks and work under pressure.
Passion in identifying and driving new operations improvement opportunities
Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.