Hong KongJob descriptionThe purpose of this role is to plan and execute IT service delivery and technical management, providing technical support and ensuring the whole company runs smoothly.
IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
Key responsibilitiesWorking within the IT team providing first line support which spans offices in multiple jurisdictions and time zonesCompletion of IT operational tasks (daily / weekly / monthly / yearly) by providing reliable IT services and systems contribution to business continuityInstalling and configuring computer hardware, software, systems, networksMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the companyRepairing and replacing equipment as necessaryTesting new technologyQualifications and other requirementsAttributes / Technical SkillsExcellent problem solving and technical troubleshooting skillsA technical, logical thought processAn ability to stick to strict deadlinesAn ability to prioritise and delegateGood communication skill with professional telephone mannerRelevant Experience1-
2 years relevant working experience in technical support roleBasic knowledge of networking and serverExperience with Anti-
Virus and endpoint security solution(s) - for example McAfee solutionExperience of Microsoft solutions, including Windows OS, Office Suite, Active Directory and ExchangeExperience of Citrix administration is a plusExperience in VM management is a plusEnd user mobile support (iPhone / Android)Education / MembershipsHigher Diploma or above in Computer or related disciplineQualifications in MS Solutions is highly advantageousLanguagesFluent in written and spoken English & Chinese (Cantonese & Mandarin)