Program Agile Coach I
Wan Chai, Hong Kong Island, Hong Kong

Role Proficiency :

A hands-on Agile Coach responsible for driving the adoption and organizational transformation of Agile across multiple teams organized into tribes.

Responsibilities include coaching of tribe design portfolio planning and other agile at scale ceremonies artefacts processes and practices.

Outcomes :

  • Coaches at program scale; designs and launches programs. (Independently in the majority of instances) Work with Program Leadership to adopt scaling structures so teams are aligned towards achievable shared outcomes.
  • Structures should include : PO Escalation / Issue resolution and Inspect / Adapt processes.

    Measures of Outcomes :

  • Customer Satisfaction Target Vs Actual as established by account management
  • Percent of growth at Client Account as determined by account management teamsa. Number of opportunities identified to grow revenue b.
  • Number of hiring new UST associates hired and onboarded

  • Supporting UST in Market - UST Brand - number of events attended and networks established as well as the impact created from those events and networks
  • Professional Development and Learning. Number of certifications gained / maintained as designated critical by account management
  • Outputs Expected : Change Agent :

    Change Agent :

  • Experience and expertise coaching and mentoring individual team members
  • and practice leaders

  • Adopt organization change management framework and support organizational redesign activities
  • Facilitate and promote the definition of community of practices
  • communities of interests

    guilds and chapters

  • Facilitate and promote the definition of a coalition or core transformation team
  • Facilitates the client organization and structure; the transformation backlog and demand for transformation
  • Facilitate Kaizen acceptance though adoption of continuous improvement practices and maturity models
  • Uphold and reinforce client’s Operating Model principles
  • terminology and best practices

  • Enable the organization's new way of working through hands-on coaching of Pilot teams
  • including technology and business participants at all levels within the organization

  • Engage with Agile teams and coach them through a journey of Agile adoption over 1-3 months. Take immature Agile teams and teach the skills and practices to develop self-sufficiency and maturity.
  • Hands-on coaching and teaching new teams - including how to perform key Agile ceremonies such as planning sessions and daily stand-ups.
  • as well as how to effectively utilize Agile artefacts such as product backlogs

  • Identify and raise challenges and obstacles
  • and work collaboratively with the Centre of Excellence

    coaches through resolution

  • Embed a culture of continuous improvement within each team. Establish self-sufficient coaching expertise and support
  • Provide mentoring and training of client Agile Coaches
  • Perform maturity assessments to baseline team performance and identify opportunities for improvement
  • Provide ongoing training and resources to equip team members with practices to enhance their Agile maturity
  • Use Agile metrics to enable performance and cultural change
  • Delivery Enablement :

  • Work with Program Leaders to facilitate the definition of program or initiative vision
  • goals and high level roadmaps

  • Lead agile teams through product framing and discovery
  • including defining business KPIs

    user story mapping

    and other framing activities

  • Value Stream Mapping
  • Organizational design and Tribe design

  • Launch global fleets / trains and supporting scaled operating models
  • Enable teams to realize their mission and delivery of KPIs
  • Anticipate and resolve or escalate potential blockers
  • e.g.

    resource constraints or skill gaps

    that prevent the team from doing its best work

  • Ensure that teams are interacting with dependent stakeholders effectively; assess and enhance the maturity of teams
  • Observe and engage with individual team members to identify opportunities to improve Agile performance
  • Knowledge Management and Thought Leadership :

  • Work with other Agile coaches
  • collaborating and coordinating work. Participate in the Agile Coach community groups to share best practices and ways of working

  • Collaborate with the Agile COE to recommend
  • test

    and establish practices and principles for Agile at scale

  • Provide continuous feedback on the client’s operating model and practices from both prior experience and observations from ongoing implementation and coaching.
  • Skill Examples :

  • Actively live coaching principles. Ability to demonstrate coaching stance in multiple situations. Capable of creating a safe supportive environment that produces ongoing mutual respect trust creative self-expression and opportunities for new learning.
  • Awareness that coachees are the highest priority. Ability to create a spontaneous relationship with an open flexible confident style e.

    g. open to not having all the answers willing to take some risks. Models the values and principles of Agile. Able to analyse teams personal fulfilment of Agile values and identify how they could improve.

    Able to help those outside of their immediate team adopt Agile principles. Can associate Lean principles and Agile approaches.

  • Competent at presenting two alternatives to open discussion in multiple contexts (e.g. structured go-arounds individual writing listing ideas dialogue in pairs or small groups etc.
  • and explain when they may be effective. Identifies at least one action the facilitator can perform to support meeting participants during divergent thinking integration convergent thinking and closure that will support the development of an inclusive solution (e.

    g. powerful questions). Can apply five visual facilitation techniques for a collaborative session (e.g. card question clustering dot voting visual note taking).

    Analyses situations where a conflict may arise and selects an appropriate strategy to deal with the situation.

  • Demonstrates the ability to create a suitable learning environment making use of the physical / virtual space. Regularly gathers feedback and uses this to adapt the approach to teaching.
  • Practices with cultural sensitivity and adapts accordingly. Creates an environment of emotional safety so that learners feel safe to engage.

    Able to create a learning environment where students can learn from each other. Has applied multiple teaching styles in multiple training workshops.

    Able to create an opportunity for different learning styles. Uses effective storytelling to convey key concepts

  • Gives feedback without interpretation or judgement. Able to mentor in a number of areas. Called on to act as a mentor outside of team.
  • Able to create an agreement with individuals and / or with a team that defines how an engagements work. Identifies clear goals within at least one engagement and identifies how those goals will be measured.
  • Can describe an engagement with at least one team or individual that allowed the coach and coachee to inspect and adapt towards the defined goals

  • Explains the difference between a working group and a team. Identifies at least three key attributes of effective Agile Teams (e.
  • g. ground rules in place awareness of capabilities and capacities effective and efficient collaboration). Applies at least two methods for improving team performance (e.

    g. common goals / purpose shared accountability working agreement psychological safety etc.). Identifies at least two pitfalls of a homogenous team (i.

    e. lack of different perspectives experiences and viewpoints). Describes at least one multi-staged model for team formation and development (e.g. the Tuckman model).

  • Applies at least two techniques to foster greater self-organization within teams (e.g. powerful questions autonomy / mastery / purpose active listening etc.
  • Applies a countermeasure to reduce the impact of a challenges facing a self-organizing team. Able to describe how a self-organizing team approaches at least three challenges.

  • Explains at least three reasons why the start of a new Agile team should be handled differently from a traditional project kick-off / charter (e.
  • g. level of collaboration lack of experience in Agile environments importance of shared understanding). Explains looking at the 'big picture' of the entire system emphasizing collaborative work focusing on a good start continuous learning and good enough for now supports the launch of a new Agile team.

    Describes at least three responsibilities each for the sponsor (e.g. clarify constraints context and stakeholder expectations.

    Responsibilities of the Product Owner (communicates vision purpose and customer needs) and development of team members (get to know each other create transparency regarding capabilities create ground rules and working agreements) when starting a new Agile team.

    Has organized and facilitated the launch of at least one new Agile team and program.

  • Facilitating product definition : Organizes and facilitates the creation (or refinement) of the product vision between the Product Owner and stakeholders with multiple teams.
  • Can apply at least two techniques for moving from product vision to product backlog (e.g. innovation games user story mapping and workshops brainstorming etc.

    Can appraise at least three criteria that can be used for structuring a complex or multi-team product backlog (e.g. feature area team).

    Able to facilitate Lean experiments. Commercial awareness (e.g. funnels understanding OPEX & CAPEX action and vanity metrics types of value)

  • Able to use direct communication within a team explaining in plain language with feedback as needed. Reframes and clearly explains techniques or exercises and does so in a respectful way.
  • Creates awareness by presenting hard facts to the team even if difficult Be the mirror to the team.

  • Demonstrates at least two techniques for increasing team accountability. Demonstrates the ability to maintain unbiased views.
  • Leverages collaboration and consensus strategies to identify creative opportunities

    Knowledge Examples : Knowledge Examples

    Knowledge Examples

  • Associate at least three Agile engineering practices to Lean practices. Analyze the benefits of a wide range of Agile practices and can assist the team adopt as appropriate.
  • Can apply Agile practices beyond the team. Respected outside of the immediate work environment as somebody who knows Agile practices.

    Applied at least one framework or method in multiple situations.

  • Received coaching and coaching supervision. Received formal training or mentoring on coaching skills. Describes at least five elements of a fundamental coaching agreement (e.
  • g. role of the coach duration expectations feedback and responsibilities). Able to actively listen without trying to solve the coachees problem in most instances.

    Keeps to the coachees agenda. Asks questions for maximum benefit to evoke discovery and insight challenges assumptions open-ended forward-looking and presupposing success.

  • Able to design learning and capability goals for one individual (or team) and analyze the execution of these goals. Demonstrated ability to integrate learning materials to meet the need and objectives for multiple training events.
  • Able to develop new learning materials

  • Able to differentiate the impact of feature teams versus component teams on the delivery of value. Describes an organizational design that enables multiple teams to work on the same Product.
  • Explains the pitfalls of too much or too little prescription (e.g. lack of autonomy lack of alignment no slack integration mess overly detailed planning not meeting the Definition of Done overly slow pace death by meetings etc.

  • Contrast two patterns for scaling the Product Owner role (e.g. shifting clarification responsibility to the development team;
  • defining feature areas or different sub-products PO team Chief Product Owner). Can describe at least five techniques to improve inter-team collaboration and has experience with at least two.

  • Able to explain at least three benefits of supporting strong technical practices when working with multiple teams. Has organized and facilitated multiple large-scale participatory meeting format (Open Space World Cafe etc.
  • to scale meetings / workshops.

    Additional Comments :

    Role : Agile coachUST is a leading provider of platforms; digital innovation; artificial Intelligence and end-to-end IT services and solutions for Global 1000 companies.

    We are transforming corporations through deep domain expertise; knowledge-based ML platforms; as well as profound anthropological efforts to understand the end customer and design products and interactions that create delight.

    We are deeply committed to developing a comprehensive understanding of our client's problems and developing platforms to address them.

    We are expanding our Enterprise Agile Practice globally by hiring experienced Agile Coaches to join a team in New York, Montreal, Glasgow, London, Budapest, Hong Kong, Shanghai, Tokyo, Mumbai, and Bangalore to be a part of our Global Business & Enterprise Lean-Agility Practice.

    If you are courageous and comfortable challenging, advising, and coaching Product Owners, Pilot Leads and Senior Leadership, and can influence mindset and behaviors, please respond.

    Agile Coach Skills : Both strong leaders and advocates for the adoption of Agile, Agile Coaches must be assertive about adherence to Agile processes and enthusiastic about Agile practices and their benefits.

    They are both educators and coaches, and thus possess great interpersonal skills, teaching abilities, and a capacity to inspire and motivate.

    In order to stay ahead, Agile Coaches must be self-taught, and they must constantly be updating their information, attending conferences, and continuously learning. Coach characteristics :

  • Are strong change agents and can influence mindset and behaviors, including those of senior leaders
  • Love coaching and supporting people to adjust to and embrace changes to their ways of working
  • Are passionate about Agile principles and are excited to embed them across the organization
  • Apply innovative and creative thinking in order to solve problems and get things done
  • Are intellectually curious and love learning new skills and capabilities, e.g., Agile principles
  • Are courageous and will be comfortable challenging, advising, and coaching Product Owners, Pilot Leads and Senior Leadership Certifications : Relevant Agile advanced certifications through Scrum Alliance, Scrum.
  • Org, Scrum.Inc, LeanKanban University, SAFe and Disciplined Agile Consortium


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