Customer support take ownership of customer issues, ensure proper follow-up and see them through to a resolution in a timely manner
Analyze problems and identify solutions to customer issues
Provide accurate response to customers in a timely manner
Provide demo applications and code examples
Ongoing enhancement and support of the web SDK demo application
Document solutions in the form of knowledge base, white papers & examples
BS in Computer Science, engineering or relevant prior work experience
Experience in developing website and web-based applications
Experience with technologies : NodeJs, Babel, SASS, Gulp, Webpack, Mocha
Good troubleshooting and analytical skills.
Experience with web troubleshooting tools such as Chrome Developer Tools is a plus
Good customer communication skill
Fluency in English and Putonghua is a MUST
We offer attractive remuneration, 5-day work week, 14-day annual leave, medical insurance and free lunch to the right candidate.
Interested parties please send your full resume with date of availability, present and expected salaries to email hrm m800.com
Applicants not hearing from us within 6 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies.
Personal data of unsuccessful applicants will be retained for a maximum period of 6 months.