Senior Business Process Improvement Manager
The Hong Kong Jockey Club
Hong Kong

You will :

  • assist in developing a new Racing Operating Model by assessing the current work processes of the Racing Operations Model and Non-
  • Racing support functions and incorporating improved operating procedures in the new operating model

  • plan, implement and project manage business process improvement in the Club using industry best practices for Capabilities Mapping
  • apply process re-engineering techniques, e.g., parallel processing, and optimisation principles to establish the appropriate improvement solutions
  • focus on alignment mapping of the current state (as-is) KPIs and processes to newly designed processes and improved KPIs.
  • In the redesign of the process, opportunities for productivity and efficiency gain along the value stream will also be identified with improvement recommendations

  • design, manage and monitor process stability post implementation to ensure the variance of the improved process is within control limits
  • develop a framework or methodology that integrates process optimisation, capabilities review and systems requirements
  • develop the tools and programmes to drive process improvement projects and facilitate change management associated with the improvement or re-design
  • develop improved metrics and KPIs for the optimised process to track and monitor their effectiveness
  • deliver operational excellence through the deployment of quantified and benchmarked improvement objectives covering delivery of business value productivity and efficiency
  • You should have :

  • relevant tertiary qualifications in Business, industrial engineering, operations management, IT or Finance
  • at least 10 years of demonstrable experience as a hands-on project lead in business process improvement or optimisation projects
  • knowledgeable and experience in Operations Management
  • Six Sigma Black Belt qualification is preferred
  • strong project management, facilitation and stakeholder management skills
  • strong numerical analysis and statistical analysis capabilities
  • excellent with MS Excel, Excel for Six Sigma, Powerpoint, and Visio
  • Terms of Employment

    The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.

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