Customer Services Coordinator
Haystar Consultant Ltd.
Kowloon HONG KONG
2天前

Purpose

To proactively follow up and manage customers with contracts / agreements and to monitor customer service needs, coordinate and follow up service orders / jobs and to provide support to Customers, Customer Coordinators and Account Managers.

Duties :

  • Implement and coordinate specifically nominated Safety agreements and / or Life raft rental agreements.
  • To identify order building opportunities through telephone sales expertise; support and assist Sales in conceptualising and pricing of fleet agreements
  • To coordinate all service related jobs with spares centres, logistics for smooth delivery of the goods
  • Provide technical support and advice to customers & follow up complaints
  • To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled.
  • Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company
  • Requirements :

  • Diploma or above
  • Able to meet deadlines through good time management and allocation of priorities
  • Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
  • Fluent English - both in writing and speaking
  • Computer literate
  • Good communication skills with the ability to communicate on all levels
  • Ability to systematically work independently and in a team
  • Fresh graduate with high calibre is also welcome
  • Full CV in Ms. Word + Photo (Optional)

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