Senior Manager, Infrastructure and Network
Dah Sing Bank
Hong Kong, HK

Job Purpose :

Responsible for the day-to-day operation of the Bank’s network and computer system, ensuring / 7 operation of systems and when problems arise, effecting quick and permanent solution

Key Role and Responsibilities :

  • Responsible for the design, analysis, implementation and ongoing operation / maintenance support of the enterprise network and related tasks
  • Responsible for 2nd level technical support on enterprise network troubleshooting, root cause analysis, corrective and preventive actions
  • Ensure the healthiness of network utilization and threshold monitoring system and able to provide relevant information for system owner to review the capacity make recommendation on improvement
  • Reviews and monitors the product life cycle of the enterprise network hardware and software etc. and take necessary action for technology refreshment
  • Provides 2nd level technical support on enterprise data and voice network to system development team for fixing system problem occurred in production and development network environment
  • Act as focal point for intra and inter department infrastructure-related project and ensure to meet the organizational goals and adhering to approved budget
  • Performs system disaster recovery drill. Prepare and maintain related operational procedure and drill report
  • Provide information to IT procurement on major network vendor performance and regularly review their service to meet the Service Level Agreement
  • Review annual maintenance contract so that all network hardware, software and vendor services and provide relevant cost information for budgeting
  • Job Requirements :

  • Bachelor’s Degree holder of above in Computer Science / Information Technology or related disciplines
  • Minimum of year related experiences in Enterprise Network functions in sizeable corporation
  • Holder of Cisco Network Certificate such as CCNA, CCNP
  • Strong technical skills and experience on Network support, Routing design, Core / Distribution / Access switch operation, F5, Telephony solution and voice recording
  • Experience on Firewall, Windows and Linux Platform is plus
  • Self-motivated individual with the ability to take ownership of the assigned responsibilities and bring to completion with minimal direct supervision
  • Must have strong attention to detail, analytical, problem solving skills and organizational skills
  • Ability to prioritize, multitask and follow established procedures to attain positive results while resolving customer issues
  • Good communication skills and the ability to work well with people at all levels are essential; must be able to work quickly and methodically
  • Language skills for spoken and written communications Cantonese, English and Mandarin
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