L3 - Storage & Backup Oracle Supercluster storage & SAN Storage
Tata Consultancy Services
Hong Kong, Hong Kong
2d ago

Job Description Must-Have Responsible for the 24 / 7 support of production Storage & backup services to ensure the highest standards of availability, resilience, integrity, security and performance required by the business systems.

  • Lever key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
  • Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions.
  • Effectively manage the technical implementation and subsequent change on the IT infrastructure asset.
  • At least five years of experience in managing and leading technical teams.
  • Significant knowledge and experience in enterprise tier 1 / 2 / 3, SAN and NAS; Backup solution with NetWorker / NetBakcup / VTL Technology.
  • Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control and configuration adjustment.
  • Analyze and report on system performance.
  • Optimize data backup and storage systems.
  • Implement security policies and procedures for storing and safeguarding data.
  • Install, maintain and upgrade data storage and backup hardware and software.
  • Maintain documentation of configuration, operation and troubleshooting procedures, and service records for data storage and backup hardware and software.
  • Ensure troubleshooting in the event of errors and backup problems, and to resolve and analyze the root causes.
  • Proactively notify customers of failed backup work so that errors can be corrected quickly.
  • Communicate with hardware and software representatives, as well as other internal teams, to diagnose and resolve errors with root causes.
  • Participate in the assessment of new requirements, design and technical standards.
  • Respond to user requests and service requests.
  • Provide training to users of the data storage system.
  • A demonstrated understanding of ITIL processes and working within the SDLC.
  • Ability to mentor less experienced technical personnel.
  • Advanced status reporting and communications skills that can go across levels in an organization.
  • May function as a niche technical SME.
  • Advanced experience in the required technical subject matter.
  • Should have technical leadership skills and the ability to articulate and compare Alternatives
  • Should be able to address client's needs and pain points
  • Automating manual process using tools and scripts
  • Good-to-Have

  • Technical degree holder with minimum of 6 years IT experience, at least 5 years of IT Infrastructure experience.
  • Must have proven technical experience of working in a complex IT infrastructure environment
  • Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
  • Ability to work well with others and as part of a technical team
  • Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity;
  • strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas

  • Focus on the business and end user's needs; ability to set expectations and understand end user behavi
  • Abi lity and willingness to proactively accept, and drive, change to accomplish positive outcomes
  • Ability to understand strategy and align tactical and strategic work in a well-balanced way
  • Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
  • Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies.
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