Technical Account Manager, Cloud Professional Services
Google
Hong Kong
6天前

The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud.

Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play an important part in your daily work driving success for our customers.

In this role, you'll lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.

You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services.

You will regularly engage with various stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team.

You will also have the opportunity to travel up to 25% of the time.

Minimum qualifications :

  • Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
  • 3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
  • Experience leading global projects and / or teams.
  • Experience working with customers / partners.
  • Preferred qualifications :

  • Experience in application / workload migration to public cloud providers.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience collaborating across business units internally and at large enterprises.
  • Excellent communication, presentation, problem-solving, and management skills, with experience translating business requirements into technological solutions.
  • Understanding of one of the following : IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  • Ability to speak and write in English and Cantonese and / or Mandarin fluently.
  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
  • Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
  • Develop strategic relationships with stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps.
  • Facilitate quarterly business reviews and executive sessions to better understand business and technical needs.

  • Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments.
  • Work with customers and Support to guide issues / escalations to resolution.

  • Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
  • Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
  • 3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
  • Experience leading global projects and / or teams.
  • Experience working with customers / partners.
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