Acuris
ION Analytics – Analytics: Product & Client Services
Hong Kong
5天前

Acuris (an ION company) is a media company which provides the advisory, corporate and financial communities with forward-looking intelligence, analysis and data that you simply can't get anywhere else.

Many of the world’s principal advisory firms, investment banks, law firms, hedge funds, private equity firms and corporates subscribe to our products.

The unparalleled intelligence they have access to enables them to remain firmly on top of the latest market developments.

And our email alert service allows our subscribers to track all those developments in real time on their favourite mobile device.

Our customers are amongst the world’s leading legal and advisory firms, investment banks, hedge funds, private equity firms, fund managers, and corporate firms.

Job Description : Twelve-month contract to provide maternity cover for current team member. The candidate will be responsible for the customer management and training of a portfolio of Acuris customers to ensure the renewal of that account and to drive the maximum level of profitable growth during the current relationship manager’s the period of maternity leave The candidate will have the opportunity to interact with a wide range of subscribers across the infrastructure, power, energy and renewables space, including many of the world’s investment banks, law firms, consultancies, corporates and private equity firms.

The role will provide an ideal opportunity for individuals wishing to develop their client facing skills in a fast paced and driven environment.

The company offers a friendly working environment in the business district of Singapore and the opportunity to be part of a fast-growing team where your skills, winning attitude, and performance will be valued and rewarded.

Key responsibilities

  • Prioritising and managing an existing client based, proactively generating interactions with a view to ensure these subscribers renew their subscriptions
  • Providing bespoke training sessions to a wide range of junior to C-level subscribers both in person and remotely
  • Proactively making calls and setting face-to-face meetings with your client base to gather feedback and further build the relationship
  • Liaising with subscribers on the helpdesk, assisting with any issues related to the service and the database, deals covered and research
  • Prompt and accurate response to subscriber queries and requests in writing, by email and over the telephone
  • Maintaining and updating internal databases
  • Participating in projects and ad hoc initiatives as required by the business
  • Consistently provide, collate and communicate client feedback regarding Product Development, Editorial topics etc. to the business
  • Maintaining a high level of excellence (product knowledge, market knowledge, confidence, feedback gathering, etc) on all client engagements
  • Job Qualifications

  • Excellent communication skills - fluency in written / spoken English is essential, with additional language skills beneficial
  • Highly motivated, organised and able to prioritise tasks effectively
  • Be commercially driven with an outgoing personality
  • A great telephone manner and confident disposition able to convey concepts persuasively and succinctly
  • Experience of working in a customer service-related role preferable, but not a must
  • No prior knowledge of infrastructure and project finance is required, but a desire to learn more about this field in-depth is an absolute pre-requisite.
  • Educated to degree level or equivalent experience
  • A desire to learn and be pushed outside your comfort zone
  • Leading by example when tasked with management initiatives, and responds in a professional, timely manner
  • Responds well to set targets and goals
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